Town and Country Housing

The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We investigated the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the condition of the windows at the resident’s property. We…

The Ombudsman found outside jurisdiction, no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s service charge liability concerns. The landlord’s response to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of how the landlord responded to the resident’s request for an over bath shower adaptation. The Ombudsman has also investigated the…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s defect reports.. Total compensation ordered: £400.

The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged items.. Total compensation ordered: £1483.

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s concerns about a section 20 consultation, and management of the block.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Water ingress, the associated damp, and damp repairs. Window repairs. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: A loss of heating and hot water in the resident’s property. The resident’s concerns about the conduct…

The Ombudsman found maladministration, service failure in the landlord’s handling of the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. The resident’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp and mould. Issues with the boiler and a…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks, damp and mould.. Total compensation ordered: £700.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould in the property. The associated complaint handling..

The Ombudsman found service failure in the landlord’s handling of the resident’s reports about the landlord’s handling of: Repairs and the subsequent damp and mould in the former property, including the amount of…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of concerns with the condition…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s shared ownership property sale during a period that she reported domestic abuse..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of costs associated with the resident’s permanent decant from her property..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leak in the communal roof and associated damp and mould in the resident’s property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £1550.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in a kitchen wall. A crack in the external wall…

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the property.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the boiler..

The Ombudsman found service failure in the landlord’s handling of the landlords response to the residents reports of anti social behaviour (ASB). This service has also considered the landlords record keeping.. Total…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for repairs to remedy leaks, damp and mould in the bathroom. Decant while…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to the resident’s solar heating system.. Total compensation ordered: £792.

The Ombudsman found maladministration, mediation settlement, severe maladministration in the landlord’s handling of : the landlord’s decision to dispose of the resident’s personal belongings; the level of compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s complaint concerning structural issues with his property..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about his rent account payments..

The Ombudsman found no maladministration in the landlord’s handling of : The suitability of the support offered to the resident during the repair works to the lift. The landlord’s handling of the gas safety check..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of…

The Ombudsman found no maladministration in the landlord’s handling of how the landlord has maintained the communal areas of the estate..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s shower and his request for compensation..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the reasonableness of the service charge and the way it is apportioned..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. Historic…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating…