Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Trafford Housing Trust Limited's maladministration rate (47%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202218381 Housing association
The Ombudsman found no maladministration by the landlord in its handling of its request that the resident remove items (plant pots, bench, clothes airer) from the communal area outside her property, as the landlord…
202109324 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's complaint about snagging items and defects in his new build shared-ownership property. The landlord failed to follow its complaint…
202123374 Housing association
The Ombudsman found no maladministration by Trafford Housing Trust Limited in its response to the resident's concerns about the communal garden outside his home. The landlord inspected the garden, addressed the grass…
202113590 Housing association
The Ombudsman found no maladministration by the landlord. It attended promptly to stop a leak from the property above, investigated appropriately, and acted in line with its lease and block insurance policy when…
202202308 Housing association
The Ombudsman found maladministration by Trafford Housing Trust for its handling of a shared-ownership resident's reports of inadequate heating. The landlord relied on desktop calculations from the builder rather than…
202100386 Housing association
The Ombudsman found maladministration for delays in void works (four months), taking over five months to respond to reasonable adjustment requests, an eight-month delay repairing a leaking outhouse roof, failing to…
202125041 Housing association
The landlord responded to a flood from a blocked balcony drain within its repair timescales, but was found to have service failure for repeatedly telling the resident to claim on contents insurance after he said he had…
202106917 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, noise transference concerns, or transfer application. The landlord responded promptly, investigated reasonably…
202017444 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's report of a leak from the upstairs flat. The landlord attended promptly with a plumber and electrician, investigated the cause,…
202015189 Housing association
The Ombudsman found service failure by Trafford Housing Trust in its handling of tree maintenance next to the resident's leasehold property. The landlord delayed the work, communicated poorly, failed to offer…
202106952 Housing association
The Ombudsman determined that the complaint about the resident's liability to pay Trustcare service charges is outside its jurisdiction, as this is a matter for the First-tier Tribunal (Property Chamber) rather than the…
202016694 Housing association
The Ombudsman determined that the complaint about the resident paying an 'affordable rent' rather than a 'social rent' concerned the level of rent, which is outside its jurisdiction under paragraph 39(g) of the Scheme,…
202008540 Housing association
The Ombudsman found service failure in the landlord's response to the resident's complaint about being without heating and hot water. While the evidence showed the lack of supply was due to a meter credit deficit rather…
201914289 Housing association
The Ombudsman found service failure by Trafford Housing Trust regarding its communication with the resident about grounds maintenance. The landlord gave contradictory information about whether the resident's private…
201914651 Housing association
The Ombudsman found reasonable redress for the landlord's service failure in responding to multiple repair requests for the resident's heating system. The landlord acknowledged the failings, apologised, and offered £280…
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