Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Transform Housing & Support's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202217201 Housing association
The Ombudsman found maladministration by Transform Housing & Support for its handling of a resident's reports of noise disturbance and requests for sound insulation, and separate maladministration for its handling of…
202223978 Housing association
The Ombudsman found service failure in the landlord's handling of repairs following a road traffic incident and in its complaint handling, but no maladministration regarding staff conduct or information requests; the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.