Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Trent Dove Housing Limited's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202347345 Housing association
The landlord was found to have maladministered its response to the resident's reports of draughty and misted lounge and bedroom windows: it unreasonably delayed the initial response and repair, significantly delayed…
202323692 Housing association
The complaint about the landlord's handling of the resident's transfer application was determined to be outside the Ombudsman's jurisdiction because the resident did not exhaust the landlord's complaints procedure. The…
202230178 Housing association
The Ombudsman found maladministration in the landlord's response to a communal bollard wired into the resident's meter and in its complaint handling, but reasonable redress for its response to unannounced contractor…
202204417 Housing association
The Ombudsman found service failure for the landlord's handling of asbestos reports (it failed to adequately reassure the resident despite low-risk survey findings), maladministration for its handling of damp reports…
202201785 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour from his neighbour. The landlord took reasonable steps including liaising with police, attempting…
202200745 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of defects at a shared-ownership property. The landlord reasonably investigated the resident's concerns about a boiler flue, thermostat, and…
202127701 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's complaints about damp and mould repairs and his request to be moved. The landlord responded within policy timeframes, made multiple…
202211211 Housing association
The Ombudsman found maladministration in the landlord's handling of a shared ownership application. The landlord failed to assess applications in date order as per its policy, relied on an unqualified staff member's…
202122328 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports or its complaint handling. The landlord correctly assessed that a neighbour's contractor leaving conifer trimmings was not unreasonable…
202123724 Housing association
The Ombudsman found no maladministration regarding the landlord's unannounced doorstep visit to the resident, as it was a legitimate welfare and tenancy check conducted in line with the tenancy agreement. A separate…
202122789 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the relocation of her gas meter (which was moved outside for safety/regulatory reasons) or in its investigation of her…
202004506 Housing association
The Ombudsman found service failure by Trent & Dove Housing Limited for delays in handling the resident's reports of anti-social behaviour from a neighbour regarding a hedge dispute, and for failing to respond promptly…
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