Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Trident Housing Association Limited's maladministration rate (93%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202504166 Housing association
The Ombudsman found service failure in the landlord's handling of concerns about the ventilation system (failure to check for blockages during the void period, lack of telephone records, and failure to complete an…
202429736 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s response to the resident’s: Service charge queries. Reports of…
202347952
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s:.
202202385
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged…
202347549
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to…
202208978
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour…
202230288
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint..
202214982
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.. Total compensation ordered:…
202232115
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.. Total compensation ordered: £140.
202108599
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for expenses incurred…
202013105
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated complaint..…
202105175
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]. Total compensation ordered: £550.
202109500
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The Ombudsman…
202002463
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.