Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 14 published decisions.
Trident Housing Association Limited's maladministration rate (93%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202504166 Housing association
The Ombudsman found service failure in the landlord's handling of concerns about the ventilation system (failure to check for blockages during the void period, lack of telephone records, and failure to complete an…
202429736 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's service charge queries, which it delayed and left incomplete and failed to follow up on agreed actions. The complaint about the…
202347952 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of damp and mould, as it broadly followed its damp and mould policy, carried out investigations and repairs, and made reasonable offers of…
202202385 Housing association
The Ombudsman found reasonable redress for the landlord's handling of repairs after a flood (failures including a 13-month delay and returning the resident to an unfit property, but compensation of over £1,000 was…
202347549 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's roof leak (repeated delays, poor communication and gaps in repair records), but no maladministration in its handling of the service…
202208978 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour (ASB) including noise nuisance, due to failures in risk assessment, home visits, communication,…
202230288 Housing association
The Ombudsman found the dispute over service charge liability was outside its jurisdiction, but found maladministration in the landlord's complaint handling due to repeated delays and an insensitive approach, ordering…
202214982 Housing association
The landlord was found to have maladministration for its handling of the resident's reports about the condition of the property (structural movement causing cracks, crumbling plaster and gaps around windows) and for its…
202232115 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's report of a faulty boiler (poor communication, no temporary heating, resident left without heating for several days in winter) and service…
202108599 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs (failure to investigate, missed inspections) and in its complaint handling (delays, failure to escalate, unclear correspondence). No…
202013105 Housing association
The Ombudsman found severe maladministration by Trident Housing Association for failing to carry out risk and vulnerability assessments after the resident reported an assault and criminal damage, and for failing to…
202105175 Housing association
The Ombudsman found maladministration in the landlord's response to a resident's report of contractor misconduct (inadequate investigation, unsympathetic tone), service failure in its response to kitchen installation…
202109500 Housing association
The Ombudsman found no maladministration in the landlord's communication regarding rent payments, but found service failure in its complaint handling for failing to properly investigate the resident's concerns about…
202002463 Housing association
The Ombudsman found service failure in the landlord's handling of repairs following a radiator leak (delays, poor communication, no compensation offered) and maladministration in its complaint handling (stage one…
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