Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Tuntum Housing Association Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202119295 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's voluntary right to buy purchase, repairs and related matters, as the landlord acted in line with its policy, was flexible with…
202108569 Housing association
The Ombudsman found that the landlord offered reasonable redress regarding its response to the resident's concerns about staff conduct, as it investigated promptly, took disciplinary action, and offered a £500 goodwill…
202102559 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's Move on Support Package (MoSP) application, which was withdrawn without proper authority and took seven months to reinstate, leaving the…
202005850 Housing association
The Ombudsman found service failure by Tuntum Housing Association in its handling of ASB reports and complaint handling. While the landlord took appropriate enforcement action against the neighbour, it failed to keep…
202000313 Housing association
The Ombudsman found no maladministration on all three complaint heads: the landlord properly refused the Right to Acquire application as the property was acquired before 1997; it publicised the Voluntary Right to Buy…
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