Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Tuntum Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202119295
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs and other matters…
202108569
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation..
202102559
The Ombudsman found reasonable redress, maladministration, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s Move on Support…
202005850
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the residents reports of: Anti-social behaviour (ASB) including noise and nuisance and harassment. The landlord’s complaint…
202000313
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The resident complains about: The information provided by the landlord in response to her Right to Acquire…
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