Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Twenty11 Homes Ltd's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202320501 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould between September 2022 and July 2023, citing a missed/thin initial inspection, lack of inspection records, delays in raising works…
202226645 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports but found service failure in its complaint handling, ordering £50 compensation.
202225419 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following reports of damp and leaks, the related complaint, and its record keeping, ordering £1,975 compensation and further surveys and…
Landlord Monitor feature
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