Twenty11 Homes Ltd
202320501
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould between September 2022 and July 2023..
Housing association
Twenty11 Homes Ltd
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 1
- Service failure 1
- Maladministration 2
Twenty11 Homes Ltd's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlordsTwenty11 Homes Ltd
202226645
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.. Total compensation…
Twenty11 Homes Ltd
202225419
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for…
Landlord Monitor feature
Monitor Twenty11 Homes Ltd and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.