Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Two Rivers Housing's maladministration rate (77%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202524626 Housing association
The landlord offered reasonable redress for its handling of the resident's concerns about a neighbouring property, where it delayed in taking enforcement action to achieve a long-term resolution. The Ombudsman…
202526719 Housing association
The Ombudsman found maladministration in the landlord's handling of reported damp and mould, due to delays in identifying the cause and completing repairs, poor record keeping and communication, and failure to…
202438048 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports about garden…
202328979
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.. Total compensation ordered:…
202328582
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202306729
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about:. Total compensation ordered: £400.
202219820
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp in the property. Decision not to decant the resident and her family during associated…
202127822
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould at the property and the replacement of a broken window.. Total compensation…
202209686
The Ombudsman found reasonable redress, severe maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of major adaptations to the property; Complaint handling.. Total…
202017334
The Ombudsman found maladministration, service failure, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the condition of her…
202122904
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the staircasing process.. Total compensation ordered: £600.
202127014
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues…
202010606
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould..
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