Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Unity Housing Association Limited's maladministration rate (29%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202405302 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's adaptation request (raised untimely, from 2003), but found maladministration in the landlord's handling of outstanding repairs…
202308746 Housing association
The Ombudsman found no maladministration in the landlord's decision not to install solar panels, as this would have been an improvement rather than a repair and was outside the planned maintenance programme. However, it…
202119565 Housing association
The Ombudsman found reasonable redress regarding the landlord's handling of the resident's Right to Acquire application. The landlord correctly determined the property was ineligible under the scheme, but had previously…
202127712 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's reports that white goods in his property were faulty when he moved in. The resident had signed a gifting agreement accepting the…
202206322 Housing association
The landlord delayed installing a handrail by nine weeks after identifying it was needed. The Ombudsman found the landlord's offer of £250 compensation was reasonable redress that resolved the complaint satisfactorily,…
202114884 Housing association
The Ombudsman found that the landlord offered reasonable redress by acknowledging a delay in deciding on the resident's request for his mother's therapy dog to stay overnight, and offering £50 compensation. The landlord…
202102206 Housing association
The landlord offered £789.16 compensation for delays in repairs and contractor conduct issues. The resident remained unhappy and sought more. Following Ombudsman intervention, the landlord increased its offer to…
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