Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Uttlesford District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202407659 Local authority / ALMO / TMO
Service failure found in the landlord's response to the resident's request for reimbursement of electricity costs incurred while using temporary electric heaters during a heating repair. The landlord failed to compare…
202417008 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of repairs and servicing to a Mechanical Ventilation Heat Recovery (MVHR) unit, which was not serviced or repaired within a reasonable timescale…
202422617 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of an oil leak repair and heating system, and in its handling of other repairs (fence, gate and toilet). It found service failure in the landlord's…
202431683 Local authority / ALMO / TMO
The landlord was found to have maladministered the resident's reports of noise transference from the flat above, having not proactively investigated or taken steps to minimise the noise and having failed to chase the…
202209854 Local authority / ALMO / TMO
The Ombudsman found maladministration by Uttlesford District Council for its handling of repairs including damp and mould, and for its complaint handling. Service failures were found regarding the handling of neighbour…
202005573 Local authority / ALMO / TMO
The Ombudsman found service failure by Uttlesford District Council for poor communication in handling a boundary hedge maintenance dispute, and service failure for its complaint handling which lacked clear next steps…
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