Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Vale of Aylesbury Housing Trust Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202014351 Housing association
The landlord agreed to pay £1,600 compensation after Ombudsman intervention to resolve the resident's complaint about delays in addressing low water pressure and poor communication. The Ombudsman determined this…
201912723 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's report of anti-social behaviour in January 2020, nor in its handling of the resident's complaint and contact restriction. The…
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