Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Vico Homes Limited's maladministration rate (78%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202405908 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's service charge queries, as it introduced a communal charge without consulting the resident or obtaining written agreement as required by…
202523270 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of damp and a slug infestation, and the related repairs. We have also considered…
202346319
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for a new garden fence.. Total compensation ordered: £50.
202326893
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about staff conduct.. Total compensation ordered: £75.
202334745
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange.…
202414925 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of anti-social behaviour (drug use and noise), due to repeated procedural failures including not completing risk assessments or…
202317286
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out..
202317417
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The…
202327370
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.. Total compensation…
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