Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Vico Homes Limited's maladministration rate (78%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202405908 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's service charge queries, as it introduced a communal charge without consulting the resident or obtaining written agreement as required by…
202523270 Housing association
The Ombudsman found maladministration in the landlord's handling of damp, a slug infestation and the related repairs: it misinformed the resident that damp works were complete, failed to carry out a risk assessment, and…
202346319 Housing association
The resident complained about the landlord's response to her request for a new garden fence, which the landlord said was her responsibility under its repairs and maintenance policy. The Ombudsman found service failure…
202326893 Housing association
The complaint concerned the landlord's response to the resident's concerns about staff conduct. The Ombudsman found service failure: while the landlord's decision not to consider aspects of the complaint under its…
202334745 Housing association
The Ombudsman did not investigate the data breach report as it falls within the ICO's jurisdiction. It found no maladministration in the landlord's handling of the mutual exchange request, but found service failure in…
202414925 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of anti-social behaviour (drug use and noise), due to repeated procedural failures including not completing risk assessments or…
202317286 For-profit provider
The resident complained that the landlord allocated her a property she did not believe was safe and about its response when she moved out. The Ombudsman found no maladministration: the landlord let the property in line…
202317417 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's ASB report and concerns about staff conduct: the landlord apologised, offered to replace missing fencing and offered £200 compensation.…
202327370 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould in the property, and maladministration in its handling of the complaint including the level of compensation offered. It…
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