Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Victory Housing Trust's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202228934
The Ombudsman found maladministration, service failure, no maladministration, mediation settlement in the landlord’s handling of the landlord’s response to: The resident’s reports of repairs to address drainage concerns…
202201169
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the adjacent property. Handling…
202205475
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an…
202104194
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about. The landlord’s handling of repairs to the heating and hot water system. The landlord’s response to a request…
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