Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Victory Housing Trust's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202228934 Housing association
The Ombudsman found maladministration in the landlord's handling of drainage and damp and mould repairs (despite a large £15,900 compensation payment, the drainage remedy did not last), service failure in decorating…
202201169 Housing association
The Ombudsman found no maladministration by Victory Housing Trust in its response to the resident's reports of antisocial behaviour (noise nuisance) or in its handling of the associated complaint. The landlord took…
202205475 Housing association
The Ombudsman found no maladministration by Victory Housing Trust in its handling of the allocation process for a property. The landlord provided a video viewing, gave approximate room sizes, explained its policy on…
202104194 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the heating and hot water system due to unreasonable delays over several weeks, and service failure in its response to a compensation…
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