Vivid Housing Limited

The Ombudsman found maladministration in the landlord's response to an overflowing toilet and sewage leaks, which took 43 days to resolve and had significant impact on a vulnerable resident with a young child. No…

The Ombudsman found maladministration in the landlord's response to reports of damp and mould, including delays in surveys and repairs, failure to triage under Awaab's law, and failure to consider household…

The Ombudsman found service failure in the landlord's handling of repairs to the external steps. The landlord delayed raising the repair, failed to complete work on the booked dates, and did not complete the repair…

The Ombudsman found reasonable redress where the landlord acknowledged a service failing in its response to a roof leak repair, apologised, offered £50 compensation, and implemented a case management system for complex…

The Ombudsman found maladministration, reasonable redress, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a kitchen replacement.…

The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The…

The Ombudsman found maladministration in the landlord's response to reports of subsidence and to repairs and maintenance (windows, roof, lintel, brickwork) due to delays, poor communication and record keeping, and…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the condition of the property when the resident moved in, and the subsequent…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of We have made orders for the landlord to put things right. Summary of reasons The landlord delayed addressing leaks, delayed…

The Ombudsman found the landlord provided reasonable redress for its handling of the resident's reports of a rodent infestation, having arranged pest treatment, completed repairs, and offered proportionate compensation.…

The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We found: Severe maladministration in the landlord’s handling of repairs, including a leaking…

The Ombudsman found maladministration, severe maladministration, outside jurisdiction, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s reports…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for works to her water-logged garden..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould resulting in bugs..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports about repairs and pest access.. Total compensation ordered: £1080.

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The landlord’s response to the resident’s report of staff misconduct..

The Ombudsman found reasonable redress in the landlord’s handling of the resident’s reports of floods affecting the property..

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould and a…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports regarding roof repairs.. Total compensation ordered: £110.

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about block paving works outside his property. Although the landlord initially failed to consider the resident's…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of replacement windows.. Total compensation ordered: £690.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of repairs. Complaint handling.. Total compensation ordered: £150.

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB)..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.. Total compensation ordered: £110.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked at the landlord’s handling of the…

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint..

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which were the subject of a complaint in…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: a neighbour committing benefit fraud. a neighbour…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: A flea infestation. Damp and mould..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the reported defects to the property and the request for warranty information about the windows. the complaint..

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord's handling of reports of damp and mould within the resident’s home..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of ongoing noise. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has also…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance and cleanliness of her building’s…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of air tightness concerns, damp and mould and associated…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the service management charge. The Ombudsman has also considered the landlord’s complaints…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. The resident’s concerns about the condition…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and compensation offer.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it to replace the…

The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould…

The Ombudsman found no maladministration in the landlord’s handling of the resident’s concerns of asbestos in the property..

The Ombudsman found service failure in the landlord’s handling of the resident’s request for the landlord to bear the costs for works required to the blown windows of the leasehold property..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the security of the bike shed and his request for the bike shed doors to be upgraded. The…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to succeed to his late parents’ tenancy..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at his property following a…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord allocated the parking bays for the resident’s property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request to complete a…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal lift..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.. Total compensation ordered:…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord's handling of the resident’s:.

The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of The resident complains about how the landlord responded to her reports of damp and mould in the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of its letting process, including the terms set out in the tenancy agreement..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the way the landlord considered the complainant’s application for housing and its handling of the complaint..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord's: response to the resident’s reports of defects at the property, response to the resident’s reports of problems with…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns with her service charge increase..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint refers to:.

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The…