Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Wakefield and District Housing Limited's maladministration rate (19%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202336653 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould and a smell, and in its complaint handling. It ordered £500 compensation, plus a property inspection…
202332720 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's reports of damp and mould, having acknowledged delays, apologised and offered £225 compensation. However, there was a…
202127239 Housing association
The Ombudsman found that the landlord's offer of redress (£82.21 for minor errors in charges communication and £50 for a slight delay in complaint handling) resolved the complaint about charges and complaint handling.…
202122494 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to remove redundant piping, boxing in, and a false wall, nor in its handling of boxing in a live gas pipe, nor in its…
202207642 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's antisocial behaviour reports about noise from a neighbour between August 2021 and May 2022. The landlord investigated appropriately…
202124480 Housing association
The landlord delayed processing the resident's driveway application (10 weeks vs 20 working days) and failed to respond to emails, but at the final stage granted permission for a hardstanding driveway, which the…
202126183 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of banging pipe noises and electrical issues. The landlord took reasonable and timely steps to investigate, including…
202118426 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a sink to be installed in the downstairs toilet and a toilet in the upstairs bathroom. The landlord correctly followed…
202127853 Housing association
The Ombudsman found no maladministration in the landlord's handling of tree concerns (blocking light and leaf fall), but maladministration in its handling of the resident's request for a driveway adaptation as it failed…
202123680 Housing association
The Ombudsman found no maladministration by the landlord in requesting the resident to rehouse her cat, as the tenancy agreement clearly prohibited cats in flats with shared entrances and the landlord had no discretion…
202012806 Housing association
The Ombudsman found no maladministration by Wakefield and District Housing Limited in its handling of a resident's reports of noise and anti-social behaviour by a neighbour. The landlord acted in line with its ASB…
202110047 Housing association
The Ombudsman found that the landlord's offer of £400 compensation satisfactorily resolved the complaint about its handling of noise nuisance reports, where it had failed to send a letter before action as promised and…
202006961 Housing association
The Ombudsman found no maladministration in the landlord's refusal to consider a complaint about staff conduct (dealt with internally per policy) and no maladministration in its rejection of a subsequent complaint as…
202007963 Housing association
The Ombudsman determined that the complaint about the landlord's calculation of rent under the social rent reduction was outside its jurisdiction, as it concerned the level of rent and matters more suitable for court or…
202005491 Housing association
The Ombudsman found no maladministration in the landlord's decision not to progress the resident's Right to Acquire application, as the property was correctly ineligible. However, the landlord had a service failure in…
202000248 Housing association
The Ombudsman found no maladministration regarding the landlord's letter to the resident about potential tenancy enforcement action following a criminal charge, as the letter was proportionate, objective, and in line…
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