Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Wakefield and District Housing Limited's maladministration rate (44%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202336653
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s…
202332720
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.. Total…
202127239
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the…
202122494
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and a false wall in the…
202207642
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022..
202124480
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s application to install a driveway. The associated complaint..
202126183
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the property..
202118426
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be…
202127853
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s : concerns about a tree relating to blocking light and leaf fall; request to have a driveway installed at the…
202123680
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s request for the resident to rehouse her pet cat..
202012806
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour..
202110047
The Ombudsman found mediation settlement, service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour.…
202006961
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his…
202007963
The Ombudsman found maladministration in the landlord’s handling of the landlord’s calculation of rent under the social rent reduction..
202005491
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded…
202000248
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and…
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