Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 29 published decisions.
Walsall Housing Group Limited's maladministration rate (69%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202530694 Housing association
The Ombudsman found service failure in the landlord's handling of reports of leaks, damp and mould, the resident's request for her housing officer not to contact her, and the complaint handling, and maladministration in…
202344921 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about a boundary dispute which she felt caused damp and mould, and service failure in its handling of the complaint. The landlord…
202413627 Housing association
The landlord made an offer of reasonable redress in its handling of the resident's request to be rehoused, having delayed upgrading her housing banding for approximately three months after she provided an occupational…
202110945
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the…
202334609 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of 2.The complaint is about the landlord’s response to the…
202445292
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £350.
202427673
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s…
202302975
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould, including its associated communication. The resident’s complaint.. Total compensation…
202325741
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint..
202417856
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, a power socket, window sealant and paving..…
202233755 Housing association
The Ombudsman found service failure in the landlord's handling of roof repairs, which were delayed with a leak ongoing for 122 working days between survey and replacement, and the landlord failed to consider the…
202313560
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the allegations of noise by the resident’s dog..
202224302
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of anti-social behaviour (ASB)..
202309975
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s…
202219666
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues…
202205983
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the…
202209749
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing.…
202216614
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202212693
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her…
201903432
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of :. Total compensation ordered: £250.
202203203
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.. Total compensation…
202127405
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of boiler repair issues.. Total compensation ordered: £100.
202125063
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and…
202111671
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the…
202008533
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s property. the…
202009396
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This…
202004709
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of :.
202000914
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of…
202006506
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s rehousing application..
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