£400
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the…
Housing association
Walterton and Elgin Community Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- Maladministration 1
Walterton and Elgin Community Homes Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (1)
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