Waltham Forest Council

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the removal of the resident’s caravan..

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and associated damp and mould.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks in the property. The Ombudsman has also considered the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction with the standard…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a copy of an acceptable…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report that the communal door lock had been changed to one with a latch, which had led to residents…

The Ombudsman found maladministration in the landlord’s handling of the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff.. Total compensation ordered: £50.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report that the locks on her pram shed were changed and personal items removed. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of multiple repairs to her property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a leak into his property.. Total compensation ordered: £1000.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks into the resident’s property from a property above. This Service has also considered the landlord’s handling of the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety latch.…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the damage…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs to the property, including: Damp in…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of planned repairs and improvements in the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. Complaint handling.. Total…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.. Total compensation…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also considered the…

The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202217685 Waltham Forest Council 12 December 2023 Our approach The…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould, and repairs to the bathroom including the installation of an…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the damp and mould reports. The landlord’s handling of the decant process. The landlord’s handling of the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident's reports of subsidence in her garden..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and damage in the property. damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.. Total compensation ordered: £475.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a move. the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty door entry system..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the shower door at the property..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s repair reports..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s noise reports..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to: The guttering of the building. The shower in the resident’s property..…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of concerns the complainant raised about succession rights..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to decline a request for reimbursement of costs for fencing works..

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of : The condition of the property following a mutual exchange. The landlord’s response to reports of a missing…

The Ombudsman found no maladministration in the landlord’s handling of The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request…

The Ombudsman found mediation settlement, no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Implementation of reasonable adjustments. Handling of the resident's…

The Ombudsman found maladministration in the landlord’s handling of The resident has complained that the landlord has taken too long to resolve their reports of subsidence at the building where they live, and offered…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.. Total compensation ordered:…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour in repairing the holes in the vinyl…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint refers to:. Total compensation ordered: £200.