Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 52 published decisions.
Wandsworth Council's maladministration rate (62%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202319783 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's bathroom window repair, its response to reports of damp and mould, and its complaint handling. The landlord was ordered to apologise and…
202317965 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks and subsequent repairs, and maladministration in the landlord's record keeping. It ordered a written apology,…
202343422 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of water leaking into the resident's property (no inspection after the 2022 stack pipe leak, a non-proactive response to the September 2023 leak and…
202305904 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about refurbishment works and subsequent remedial works, and service failure in its handling of the associated complaint. It…
202233941 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of noise reports about the resident, as it did not consider additional support (such as mediation or soundproofing) for her difficulty adhering to…
202309321 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (a 9-month delay completing the mould wash, limited investigation of concerns about the inspecting officer's…
202231534 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding a stopcock valve query, but maladministration in the landlord's failure to replace windows, its complaint handling, and its record keeping, ordering £500 compensation, an…
202229787 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's allegations of staff misconduct and racism, as the landlord's investigation was adequate; the resident's separate repairs complaint…
202321915 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of anti-social behaviour, specifically noise from a neighbouring dog. While the landlord took responsive action and worked with partner…
202305918 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repeated leaks affecting the property (failing to proactively resolve and mitigate the leak, and failing to acknowledge damp, waste-water and…
202317109 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould, and service failure in its handling of reports of pests in the ceiling/roof space and of pigeons nesting on the exterior. The landlord…
202234263 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of anti-social behaviour — it failed to log the reports and provide diary sheets within its 5-working-day timescale (diary…
202206989 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by Wandsworth Council for its handling of a resident's reports of anti-social behaviour and noise disturbance from neighbours. The landlord failed to follow its ASB policy,…
202229840 Local authority / ALMO / TMO
The Ombudsman found the rehousing application outside its jurisdiction, maladministration in the landlord's handling of damp, mould, draughts and insulation reports, and service failure in its handling of pest reports,…
202208885 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of five repair issues (kitchen units, cracks, floorboards, garden, and construction site concerns) and in its complaint handling. The landlord delayed…
202208283 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's handling of water ingress reports (the landlord responded promptly and offered £250 compensation), but maladministration in complaint handling (the…
202218821 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for delays in completing roof repairs to address water penetration (total offer of £525.35), but no maladministration regarding the leaseholder's claim…
202221777 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reported dust/fragments, the extractor fan repair, and its complaint handling, ordering £150 compensation and an indoor air quality assessment.
202115911 Local authority / ALMO / TMO
The Ombudsman found service failure for delays in kitchen and bathroom works and for complaint handling, and maladministration for poor record keeping. Reasonable redress was found for the heating/hot water response…
202200519 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the condition of the property at the start of the tenancy or the landlord's communications about moving during the pandemic. However, there was a service failure in the…
202127810 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of multiple repairs to an elderly vulnerable resident's property, with significant delays of over 12 months for roof repairs, windows, bathroom and…
202105230 Local authority / ALMO / TMO
Maladministration for Wandsworth Council's response to roof leaks and complaint handling. The landlord failed to stress-test repairs, monitor the roof, or update the resident on roof replacement. Complaint handling was…
202120938 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of communal cleaning concerns, service failure in its administration of the resident's service charge account (due to a lengthy delay pursuing…
202201207 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by Wandsworth Council for its response to a resident's reports of damp and mould over a prolonged period. The landlord failed to act with urgency despite health concerns,…
202104702 Local authority / ALMO / TMO
The Ombudsman found maladministration by Wandsworth Council for failing to properly investigate the resident's reports of anti-social behaviour, including not carrying out its own investigations, not agreeing an action…
202201050 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour, noise nuisance, and hate incidents. The landlord acted appropriately, maintained regular contact,…
202119282 Local authority / ALMO / TMO
The Ombudsman found maladministration by Wandsworth Council for requiring a disabled resident to sign a disclaimer committing to self-fund a stairlift during a mutual exchange, for unreasonable delays in handling repair…
202209074 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its handling of water ingress repairs and the associated complaint, having acknowledged communication failures, apologised, and taken corrective…
202118127 Local authority / ALMO / TMO
The Ombudsman found no maladministration in how the landlord responded to the resident's ASB reports (reports were logged, rubbish cleared, bollards installed, and police liaison undertaken) or in the information…
202122729 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise disturbance from a neighbour, as it acted reasonably by investigating, identifying the actual perpetrator, and…
202118003 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of access requests regarding a neighbour's leak (it failed to follow its commitment not to request access after the complaint), and maladministration in its…
202114577 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB and noise disturbance, due to failures to ask for diary sheets, consider recordings, follow through on Stage 2 actions,…
202127222 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its response to the resident's concerns about lift breakdowns. The repairs were completed within reasonable timeframes and the landlord took appropriate…
202112083 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its handling of a leaseholder's reports of noise nuisance from a neighbour. The landlord investigated appropriately through visits, a sound test,…
202112082 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its handling of a leaseholder's reports of noise nuisance from a neighbour. The landlord took reasonable steps to investigate, including property visits,…
202004707 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to repairs to communal lighting, as the landlord reasonably completed works to ensure fire safety compliance and offered to meet with the resident. The…
202102367 Local authority / ALMO / TMO
The Ombudsman found maladministration by Wandsworth Council for its handling of a resident's reports of mould (unreasonable delay of around six months in addressing the issue) and for its handling of a management…
202110642 Local authority / ALMO / TMO
The Ombudsman found service failure by Wandsworth Council for its inappropriate communication about an outstanding service charge, where it demanded payment within seven days with a threat of legal action more than…
202015540 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council regarding the administration of the resident's rent account and water rates charges. The landlord correctly collected and passed on the standard water rates…
202110776 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its handling of the resident's reports of noise nuisance from an upstairs neighbour and reports of leaks from the same property. The landlord took…
202013932 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its response to a leaseholder's concerns about the installation of a children's play area outside his property. The landlord appropriately explained the…
201900330 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of damp and mould, as it reasonably identified condensation as the cause and proposed remedial works including a PIV unit. However, the…
202010348 Local authority / ALMO / TMO
The Ombudsman found service failure by Wandsworth Council for a five-month delay in responding to the resident's stage one complaint about outstanding repairs (gutters, external walls, leak from upstairs drainpipe, and…
202017417 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's handling of repairs to the communal lift was outside its jurisdiction because the resident had already commenced legal proceedings in the county court…
202006209 Local authority / ALMO / TMO
The Ombudsman determined that a complaint about the landlord's proposed decision to install a particular type of sprinkler system in sheltered accommodation was outside its jurisdiction, as the resident was not…
202002164 Local authority / ALMO / TMO
The Ombudsman found service failure by Wandsworth Council for not taking reasonable steps to inform the resident about a water discount scheme, and for poor complaint handling including contradictory responses and a…
202001286 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the garages in question are let commercially and the resident does not rent one of them, so the complaint does not relate to the occupancy of…
201914344 Local authority / ALMO / TMO
The Ombudsman found that the landlord made reasonable redress on repairs by investigating, progressing works, and offering £100 compensation for delays and poor workmanship on windows. There was no maladministration…
202006579 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because it concerned the Council's policy on requiring performance bonds for tendered contracts, which was a policy properly decided by the Council…
202003375 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council regarding its handling of a leaseholder's concerns about squirrels accessing a balcony via internet cabling. The landlord investigated appropriately, sought…
202004657 Local authority / ALMO / TMO
The Ombudsman found service failure by Wandsworth Council for unreasonable delays in addressing damp, mould and draught repairs, and maladministration for taking over a year to log the resident's formal complaint. No…
202000746 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wandsworth Council in its handling of reinstatement and repair works following major cladding works, or in its communication and complaints handling. Delays were primarily…
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