Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Warrington Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202419571 Housing association
The Ombudsman found the landlord failed to address or respond to several of the resident's ASB reports between April and August 2024, but its stage 1 response identified those failures, apologised, offered £250…
202115582 Housing association
The Ombudsman found maladministration in the landlord's handling of planned maintenance (inconsistent updates, poor records), damp and mould (8-month delay in raising works orders after inspection), complaint handling…
Landlord Monitor feature
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