Warwick District Council
202201904
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related…
Local authority / ALMO / TMO
Warwick District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- Service failure 2
- Maladministration 4
- Severe maladministration 2
- Mediation / settlement 1
Warwick District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (5)
All landlordsWarwick District Council
202309354
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the…
Maladministration Severe maladministration complaint handling delay repairs delay asb service charge
Warwick District Council
202234620
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of various repairs, including repairs to the roof and concerns around the location of scaffolding, dust from repair works and…
Warwick District Council
202112751
The Ombudsman found maladministration, mediation settlement, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about the condition of the property…
Maladministration Mediation / settlement Service failure Severe maladministration damp and mould complaint handling delay repairs delay decant
Warwick District Council
202226965
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint…
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