Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Warwick District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202312721 Local authority / ALMO / TMO
The Ombudsman found the service charge level/reasonableness complaint outside jurisdiction. It found maladministration in handling requests for information about service charges and an individual boiler (delay of ~1…
202442833 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of reports of a leak and damp and mould, because it failed to carry out a pre-completion inspection, leaving the property uninhabitable for four days after the…
202201904
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related…
202309354
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the…
202234620
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of various repairs, including repairs to the roof and concerns around the location of scaffolding, dust from repair works and…
202112751
The Ombudsman found maladministration, mediation settlement, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about the condition of the property…
202226965
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reported concerns about staff conduct. The Ombudsman has also assessed the landlord’s: record keeping complaint…
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