Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Warwick District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202312721 Local authority / ALMO / TMO
The Ombudsman found the service charge level/reasonableness complaint outside jurisdiction. It found maladministration in handling requests for information about service charges and an individual boiler (delay of ~1…
202442833 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of reports of a leak and damp and mould, because it failed to carry out a pre-completion inspection, leaving the property uninhabitable for four days after the…
202201904 Local authority / ALMO / TMO
Maladministration for incorrectly applying UC arrears deductions based on the late mother's arrears, delaying setting up a new rent account for nearly 3 months, and sending threatening possession letters, causing…
202309354 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of communal repairs, cleanliness and fly tipping, ASB in communal areas and from a neighbour, the shipping container in the…
202234620 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (including roof works, scaffolding, dust and standard of works), its handling of the resident's reports of damage to belongings, its handling…
202112751 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to damp, mould and pest issues, as it failed to consider a temporary decant and did not adequately compensate the resident for the full period of…
202226965 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a staff conduct complaint, in its record keeping, and in its complaint handling, ordering a total of £414.64 compensation including a previous offer.
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