The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to a faulty boiler..
Housing association
Warwickshire Rural Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- Reasonable redress 2
- Service failure 2
- Maladministration 1
Warwickshire Rural Housing Association Limited's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
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The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord…
Reasonable redress communication failure
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this..
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to…
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