Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Warwickshire Rural Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202314335 Housing association
The landlord failed to keep an overview of a faulty boiler repair, meaning the resident had to repeatedly chase progress, and it did not offer compensation in line with its own compensation policy. The Ombudsman found…
202216128 Housing association
The Ombudsman found reasonable redress by the landlord regarding its handling of the resident's annual gas safety inspection. The landlord acknowledged miscommunication about appointment times, apologised, and offered…
202120658 Housing association
The landlord was found to have service failure for its handling of boiler repairs. It delayed an emergency repair by 11 days, was late offering temporary heating, did not offer alternative accommodation, and required…
201913223 Housing association
The landlord's contractor failed to attend within 24 hours of the resident reporting no heating or hot water, but the landlord acknowledged this, apologised, and offered compensation (£12) in line with its policy, which…
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