Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Waterloo Housing Group Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
201912756 Housing association
No maladministration for allowing the mutual exchange. Service failure for delayed repairs over nine months and poor record keeping. Maladministration for complaint handling delays. Landlord ordered to pay £800…
202006058 Housing association
The Ombudsman found no maladministration by Waterloo Housing Group regarding offers of alternative properties under a managed move, as the landlord exceeded its policy obligations and acted reasonably. No…
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