Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Watford Community Housing Trust's maladministration rate (80%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202432882 Housing association
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: A roof leak. The resident’s request for a management…
202207230 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about her service charges. We have also considered…
202428513
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about…
202205875
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint…
202307350
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould..
202202141
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202301550
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch area.. Total compensation ordered: £3420.
202211914
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.. Total compensation…
202120555
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling..
202124705
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint..…
201914487
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s kitchen..
202103329
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202103445
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the re-turfing of the resident’s garden lawn..
202010443
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to reports of a boiler leak..
202008650
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours…
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