Watford Community Housing Trust

The Ombudsman found reasonable redress in how the landlord responded to 4 missed repair appointments and to the resident's complaint. The landlord awarded £80 for missed appointments and £100 for complaint handling,…

The landlord made an offer of reasonable redress for its handling of damp and mould at the property, including compensation and a contribution towards damaged flooring. However, the landlord failed to log the resident's…

The landlord made a reasonable offer of redress (£50) to remedy failures in its communication about planned works and estimated charges, which included an incorrect earlier estimate. The landlord was responsible for…

The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the cold property and heating system, and no maladministration in its complaint handling. It found reasonable redress…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: A roof leak. The resident’s request for a management…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about her service charges. We have also considered…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Works to insulate the porch area.. Total compensation ordered: £3420.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property including damp and mould. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint..…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s kitchen..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the re-turfing of the resident’s garden lawn..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to reports of a boiler leak..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours…