Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Watmos Community Homes's maladministration rate (78%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202426754
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the…
202438361
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of a leak and the associated repairs.. Total compensation…
202314779
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated…
202316586
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. We have also investigated the landlord’s complaint handling.. Total…
202310312
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of leaks between February and June 2023. We have also investigated the landlord’s complaint handling.. Total…
202342321
The Ombudsman found no maladministration in the landlord’s handling of The complaint it about the landlord’s handling of the resident’s concerns about cavity wall insulation..
202121649
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works Handling of the resident’s…
202125332
The Ombudsman found maladministration in the landlord’s handling of the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties..
202013725
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s response to the resident’s reports of…
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