Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Watmos Community Homes's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202426754 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of antisocial behaviour, and service failure in both its response to the resident's request to be moved and its complaint…
202438361 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of a leak and the associated repairs, primarily because the landlord failed to keep to the deadline it set for completing the…
202314779 Housing association
The Ombudsman found maladministration in the landlord's handling of the leaseholder's reports about the standard of cyclical redecoration works to the communal areas, and maladministration in its handling of the…
202316586 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a leak, given the landlord's apology, recognition of its communication and record-keeping failings, and a £600 compensation…
202310312 Housing association
The Ombudsman found maladministration in the landlord's handling of leaks between February and June 2023, including delays in repairs and poor communication, and service failure in its complaint handling. The landlord…
202342321 Housing association
The complaint concerned the landlord's handling of the resident's concerns about whether her home had cavity wall insulation and why it felt cold. The Ombudsman found no maladministration: the landlord listened to the…
202121649 Housing association
The Ombudsman found maladministration for delays in bathroom follow-on works after a leak, delays in window replacement, an incorrect communication about asbestos, and poor complaint handling. No maladministration was…
202125332 Housing association
The Ombudsman determined that the complaint about the resident's liability to pay for electricity used by the landlord's contractors when repairing empty properties is outside its jurisdiction, as the matter concerns…
202013725 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports made against the resident, its response to the resident's counter-allegations of ASB and racial abuse, or its investigation of the…
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