Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Waverley Borough Council's maladministration rate (89%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202526088 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs, which took over 8 months to complete, far exceeding its 28-day repairs policy and its promised timescales. It also…
202332453
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman…
202325369
The Ombudsman found mediation settlement in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged…
202322576
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.. Total compensation ordered: £150.
202325469
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external…
202413277
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered…
202314489
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of ASB. The associated complaint..
202224018
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.. Total compensation ordered: £550.
202334911
The Ombudsman found maladministration in the landlord’s handling of the landlord's: Handling of the installation of a wet room. Knowledge and information management.. Total compensation ordered: £400.
202300070
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint..…
202223467
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden…
202217773
The Ombudsman found no maladministration in the landlord’s handling of the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor..
202219548
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property…
202220267
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. Damp and mould in the…
202213384
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.. Total…
202205045
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.. Total…
202119471
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.. Total…
202013619
The Ombudsman found service failure, maladministration, reasonable redress, mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak and…
202009012
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and…
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