Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Wealden District Council's maladministration rate (44%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202413166 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about the scheme manager service and related service charge. The landlord's complaint responses failed to properly address the…
202216732 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a repair to the resident's heat pump. The repair took 82 working days against a 3-day policy, caused by communication failures between the landlord…
202120942 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to a visually impaired resident's request for a fence so he could have a guide dog. The landlord properly considered the request, consulted relevant…
202108316 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wealden District Council regarding its response to a leaseholder's enquiry about service charge invoices and its complaints handling. The landlord's delay in responding was…
202108318 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's queries about differences between leaseholder and tenant service charges, as the landlord provided reasonable explanations before…
202016257 Local authority / ALMO / TMO
The Ombudsman found no maladministration across all six complaint heads. The landlord provided reasonable responses to queries about service charges, grounds maintenance, invoice inspection, policy consultation and a…
202010105 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's queries about his electricity service charge. Although there were delays in responding to initial enquiries, these were reasonably…
202108306 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about differences in service charges between leaseholders and tenants, and the landlord's refusal to share information about other residents' charges, was outside its…
202016254 Local authority / ALMO / TMO
The Ombudsman found service failure by Wealden District Council for not properly responding to a leaseholder's reports about gutter cleaning and for delays and omissions in its complaint handling. The landlord was…
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