Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Wealden District Council's maladministration rate (78%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202413166 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about the scheme manager service and related service charge. The landlord's complaint responses failed to properly address the…
202216732
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to the resident’s heat pump.. Total compensation ordered: £400.
202120942
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident's request for a fence so he can have a guide dog..
202108316
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling..
202108318
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and…
202016257
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020.…
202010105
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s queries about his electricity service charge..
202108306
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders..
202016254
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.. Total compensation ordered: £50.
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