Wealden District Council
202216732
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to the resident’s heat pump.. Total compensation ordered: £400.
Local authority / ALMO / TMO
Wealden District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 5
- Service failure 4
- Maladministration 2
Wealden District Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (8)
All landlordsWealden District Council
202120942
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident's request for a fence so he can have a guide dog..
Wealden District Council
202108316
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling..
Wealden District Council
202108318
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and…
Service failure No maladministration complaint handling delay repairs delay service charge heating hot water
Wealden District Council
202016257
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020.…
Service failure No maladministration complaint handling delay repairs delay service charge communication failure
Wealden District Council
202010105
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s queries about his electricity service charge..
No maladministration service charge
Wealden District Council
202108306
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders..
Wealden District Council
202016254
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.. Total compensation ordered: £50.
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