Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Weaver Vale Housing Trust Limited's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202305105 Housing association
The complaint concerned the landlord's response to the resident's request for retrospective permission for outdoor structures (fencing, a large shed, a gate and stepping stones) in an area the landlord considered open…
202302250 Housing association
The complaint concerned the landlord's response to the resident's reports of neighbour nuisance (noise and dog-related concerns). The Ombudsman found service failure: the landlord failed to review the resident's own…
202105585 Housing association
The Ombudsman found maladministration for the landlord's response to leaks, damp and mould (38-month delay resolving a roof leak), response to other repairs (banister and drainage issues), complaint handling (premature…
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