Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 24 published decisions.
Welwyn Hatfield Borough Council's maladministration rate (92%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202412297 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of improvement works and associated issues, as it explained delays, repaired/replaced damaged property, followed up on snagging, and offered reasonable…
202535492 Local authority / ALMO / TMO
Service failure was found in the landlord's response to the resident's concerns about damage caused by a leak. While repairs and decoration handling were in line with policy, the landlord failed to adequately…
202524398 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about the property's condition on letting, primarily for failing to signpost her to its damage claims process regarding damaged…
202450346 Local authority / ALMO / TMO
Maladministration in the landlord's handling of a severe leak from a communal stack that made the leaseholder's property uninhabitable, due to avoidable delays, poor communication and inadequate record-keeping. Severe…
202419593
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the…
202409744
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s…
202341441 Local authority / ALMO / TMO
The landlord was found to have maladministration in its handling of the resident's reports of an unsafe electricity meter in the outhouse due to damp and mould. The landlord was aware of the damp issue since November…
202334065
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.. Total compensation ordered: £750.
202218237
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet..
202233915
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to…
202121999
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint.. Total compensation ordered: £1450.
202218216
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers the…
202216776
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: its subcontractor removing and disposing of her furniture and personal…
202122294
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s…
202120726
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of : The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her…
202204677
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.. Total compensation ordered: £300.
202107327
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the condition of the property at the start of her tenancy. The landlord’s…
202003333
The Ombudsman found service failure, no maladministration in the landlord’s handling of the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202106370
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and…
202013840
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis by her neighbours..
202011128
The Ombudsman found service failure, no maladministration in the landlord’s handling of : the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. events after the final…
201912592
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202007664
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident's application for succession of tenancy and the quality of customer…
202003866
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to…
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