Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
West Lancashire Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202422281 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports: it failed to assess risk or agree an action plan, closed cases prematurely, and its communication was not timely or…
202315032 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's doorframe and kitchen unit. The repairs far exceeded the landlord's 20-working-day routine repairs timescale (doorframe 111…
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