Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
West Northamptonshire Council's maladministration rate (89%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202538299 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of ASB: although it acted within its policy, it did not consistently complete action plans and risk assessments, did not use all available tools to engage the…
202536499 Local authority / ALMO / TMO
The landlord handled the resident's concerns about an officer's conduct and about his vulnerabilities (reasonable adjustments for large print documents) appropriately. The Ombudsman found no maladministration in either…
202427252 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's handling of the resident's reports of damp and mould, where it was aware of severe damp from April 2024 but failed to complete repairs or communicate effectively over…
202529663 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of repairs at the property, including damp and mould, due to prolonged avoidable delays, poor communication and record keeping between January and October 2025.…
202228112 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord dealt with reports about the condition of the resident's new build property, due to significant record keeping and communication failures and incomplete repairs,…
202318491 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the leaseholder's concerns about proposed communal heating works, as it followed the Section 20 consultation process and responded reasonably.…
202323688 Local authority / ALMO / TMO
The landlord took around 12 months to complete roof repairs after water ingress caused a ceiling to collapse in a bedroom, and it failed to escalate the resident's complaint to stage 2, requiring the Ombudsman's…
202445059 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of roof leaks and the associated remedial works, due to excessive and unreasonable delay, poor communication, and a failure to offer…
202336643 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of required repairs following a mutual exchange (delays, poor communication and failure to complete repairs in a timely manner…
202440607 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of damp and mould (identified as a hazard in January 2023, unresolved repairs, delays and lack of cross-team…
202331783 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's request to clear or repair a gutter above his flat, which caused water to drip onto his window and disturbed his sleep; the landlord…
202416986 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of the resident's housing transfer application to be outside its jurisdiction (falling to the LGSCO under paragraph 42.j.), but found maladministration in the landlord's…
202300245 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door, and in its complaint handling. The landlord was ordered to pay £150…
202308586 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of repairs (including damp and mould), as there was insufficient evidence it properly investigated the cause, identified appropriate repairs,…
202317144 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a soil pipe backing up: although it cleared the blockage within 24 hours, it failed to assess whether the resident could remain in the property and…
202319720 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a guttering repair, because it delayed inspecting the guttering after the resident's initial report and did not offer compensation for the resident's…
202213917 Local authority / ALMO / TMO
The Ombudsman found the complaint about the claim decision for flood damages was outside its jurisdiction. However, it found maladministration for the landlord's failure to provide timely support to the resident when…
202222084 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a disabled resident's request for a shower bench, due to delays and poor communication despite a reasonable underlying refusal decision, and service…
201915625 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to the resident's report of missing belongings allegedly taken by a sub-contractor's employees during clearance works. The landlord appropriately…
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