West Northamptonshire Council

There was maladministration in the landlord's handling of ASB: although it acted within its policy, it did not consistently complete action plans and risk assessments, did not use all available tools to engage the…

Severe maladministration was found in the landlord's handling of the resident's reports of damp and mould, where it was aware of severe damp from April 2024 but failed to complete repairs or communicate effectively over…

Maladministration was found in the landlord's handling of repairs at the property, including damp and mould, due to prolonged avoidable delays, poor communication and record keeping between January and October 2025.…

The Ombudsman found maladministration in how the landlord dealt with reports about the condition of the resident's new build property, due to significant record keeping and communication failures and incomplete repairs,…

The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the leaseholder’s concerns about proposed works in the building. We have…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We have found: There was service failure in the landlord’s handling of roof…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the reports of roof leaks and the associated remedial works. We have also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint..

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s complaint.. Total compensation ordered: £450.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of : A claim decision for damages caused by a flood. The level of support the landlord gave when the resident made her claim. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for a shower bench to be fitted in her wet room. The Ombudsman has also considered…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of missing belongings..