Westminster City Council

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in the property..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a repair required to the ventilation system. Reports of…

The Ombudsman found maladministration, no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman has…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint.. Total compensation ordered:…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s refusal to replace the front door of the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about asbestos in his property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint.. Total compensation…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the bathroom floor..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about communal cleaning and the associated charges..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input ventilation system.. Total…

The Ombudsman found service failure, severe maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about: The landlord's response to reports about the condition of the property…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: reports of rodent infestation. the associated complaint.. Total compensation ordered: £550.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the…

The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports about a pest infestation. antisocial…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated…

The Ombudsman found maladministration in the landlord’s handling of the landlords: Response to the resident’s concerns about its management of access to the car park. Response to the resident’s concerns about the impact…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. The landlord’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlords handling of: The resident's reports related to the supply of hot water after it was turned off following a leak…

The Ombudsman found service failure, maladministration in the landlord’s handling of :. Total compensation ordered: £1050.

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of water ingress. Complaint handling..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about service charges, including administration, provision of…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of leaks, damp, and mould in the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The residents’ concerns about its handling of a leak into the flat below as well as their concerns about operatives visiting…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of snagging issues following major structural work to the property. The related…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.. Total compensation ordered: £200.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, partly due to water damage. Reports of damage…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Improvement works in the resident’s property. The associated complaint.. Total compensation ordered: £525.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of problems with the water supply to her flat..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of a leak that affected the resident’s home..

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint…

The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.. Total…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak in the building that affected the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of pest issues outside the resident’s property.. Total compensation ordered: £370.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the…

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs.…

The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions..…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for a building completion…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to repairs to a leasehold property..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.. Total compensation ordered: £620.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs following a water leak into the resident’s property..

The Ombudsman found service failure, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to the ceilings in the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the leaseholder’s reports of low water pressure..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.. Total compensation ordered: £174.

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of a leak and damage to the resident’s kitchen cupboard and flooring. The landlord’s record keeping..…

The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to reschedule the resident’s kitchen renewal..

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property..…

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s handling in respect to: The resident’s reports about the current property…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above.…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.. Total compensation ordered: £145.

The Ombudsman found reasonable redress in the landlord’s handling of the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould..

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress at his property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom..…

The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in…

The Ombudsman found service failure in the landlord’s handling of the condition of the property..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s…

The Ombudsman found service failure in the landlord’s handling of : The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of a management transfer..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s warm air unit in his property.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to refurbish her kitchen..

The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of follow-on works from its previous gas safety service in January 2020. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a fire door in the basement of the resident’s building, and the level of compensation offered by it to him for…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a rodent infestation..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of an unknown smell in her home..

The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s response to her claim for a discretionary disturbance payment, and her subsequent formal complaint about the…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of compensation offered in this matter..

The Ombudsman found mediation settlement in the landlord’s handling of the landlords handling of the resident’s reports concerning hot water at the property..

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s requests to repair or replace the communal carpet..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information…

The Ombudsman found no maladministration in the landlord’s handling of : The reasonableness of the service charges for the major works. The number of Section 20 notices issued by the landlord in respect of the major…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing..

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to a leak at the property and its subsequent compensation offer.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property..