Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Westminster Community Homes Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202416446
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks. Reports of squatters in a nearby property. Request to…
202226266
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling…
202207674
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to renew her kitchen..
202101251
The Ombudsman found maladministration in the landlord’s handling of the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy..
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