Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Westminster Community Homes Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202422536 Housing association
The Ombudsman found maladministration in the landlord's handling of damp, mould, silverfish and a sewage smell in the resident's bathroom due to significant delays in inspecting and addressing the issues, and service…
202416446 Housing association
Westminster Community Homes was found to have maladministration in its handling of reports of leaks (an ongoing bathroom leak for over a year with repeated, ineffective repairs) and of reports of squatters/ASB at a…
202226266 Housing association
The Ombudsman found maladministration in the landlord's handling of a leak at the property but reasonable redress for its complaint handling, ordering £660 compensation (less the £375 already paid at stage 2), an…
202207674 Local authority / ALMO / TMO
The landlord acknowledged it gave incorrect initial advice about kitchen renewal eligibility, causing delay. It apologised, offered £180 compensation (accepted), carried out repairs, and added the kitchen to its 2023…
202101251 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the resident did not bring the matter to the landlord as a formal complaint within a reasonable period – the issues from 2017 were not raised…
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