Whitefriars Housing Group Limited
202006631 Housing association
No maladministration for ASB handling; maladministration for complaint handling delays and poor record keeping. Landlord ordered to pay £200 and review policies.
Housing association
Whitefriars Housing Group Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 2
- Reasonable redress 1
- Service failure 3
- Maladministration 2
Whitefriars Housing Group Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
Decisions (4)
All landlordsWhitefriars Housing Group Limited
202004594 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould reports, as it was too slow to progress a lasting solution after the resident reported problems from October 2018, requiring numerous…
Service failure Maladministration damp and mould repairs delay complaint handling delay condensation
Whitefriars Housing Group Limited
201910096 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about pigeon mess on her balcony, as the landlord investigated options, gave advice, and offered to reimburse the cost of…
No maladministration Service failure pigeon nuisance pest infestation complaint handling delay complaint not logged
Whitefriars Housing Group Limited
201916116 Housing association
The Ombudsman found service failure in the landlord's handling of noise complaints about a ventilation system and lift, due to deficient record-keeping and failure to fully investigate the lift noise. The landlord was…
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