Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Wigan Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202418814 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak that left the resident without heating and hot water for seven days, in its handling of the removal of the resident's bed, and in its response…
202231014 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of repairs (delayed partly by access issues) and its complaint handling, and no maladministration in its handling of antisocial behaviour or rehousing.…
202415951 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and associated repairs, her request to access a communal storage cupboard, and her concerns about the safety of the…
202322214 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour concerning a neighbour's dog, due to its inconsistent use of its ASB resolution model — in particular…
202320732 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of draughty windows, which took about a year from the initial report to the seals being replaced, with no evidence of inspection…
202315805 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's record keeping, its handling of repairs to the external drainage and the garden outhouse, and its complaint handling. Poor records and uncoordinated, delayed…
202206583 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports, as it worked appropriately with police and other agencies. However, service failure was found in complaint handling due to a…
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