Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Wigan Metropolitan Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202217665
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s right to buy (RTB) application. The landlord’s response to the resident’s erection of a garden fence. The…
202102568
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also…
202207109
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB) from a neighbour. Handling of the resident’s request for a mutual…
202126740
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.. Total compensation ordered: £650.
202214184
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. Its record…
202217029
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint..
202014943
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord…
202210202
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202103100
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the heating system in the property..
201906755
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s…
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