Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Wigan Metropolitan Borough Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202217665 Local authority / ALMO / TMO
The Ombudsman found service failure by Wigan Metropolitan Borough Council in its response to a resident's erection of a garden fence (for failing to take photographic evidence before alleging trespass) and in its…
202102568 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of anti-social behaviour from youths gathering outside his property, due to a gap in communication, failure to re-open linked ASB…
202207109 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports (insufficient risk assessment, delayed response to a serious incident, lack of transparency), service failure in its handling of a mutual…
202126740 Local authority / ALMO / TMO
The landlord was found guilty of maladministration for its handling of damp and mould reports (over 5 months delay, incorrect work order, poor communication) and for its complaint handling (significant delays at both…
202214184 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of damp, mould, repairs and insulation requests, as it carried out multiple reasonable inspections. However, there was maladministration in its record…
202217029 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damage caused by its contractors during a boiler replacement, as the investigation was fair and thorough. However, service…
202014943 Local authority / ALMO / TMO
The Ombudsman determined that both complaints were outside its jurisdiction: the complaint about the landlord's court application for an injunction could have been raised in legal proceedings, and the data breach…
202210202 Local authority / ALMO / TMO
The Ombudsman found maladministration by Wigan Metropolitan Borough Council for its handling of a resident's reports of damp and mould in his bathroom over six years, and for its handling of the associated complaint.…
202103100 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the heating system. The landlord responded promptly to reports, carried out repairs, arranged independent inspections,…
201906755 Local authority / ALMO / TMO
The Ombudsman found service failure on all three complaint heads: the landlord failed to keep the resident updated on repairs following a fire and water damage, failed to properly investigate the resident's report of…
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