Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Willow Tree Housing Partnership Limited's maladministration rate (0%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202317198
The Ombudsman found reasonable redress, no maladministration, mediation settlement in the landlord’s handling of : The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The…
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