Wiltshire Council
202301667
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff.…
Local authority / ALMO / TMO
Wiltshire Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 8 published decisions.
- No maladministration 4
- Service failure 4
- Maladministration 5
- Severe maladministration 1
Wiltshire Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (8)
All landlordsWiltshire Council
202320734
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a shower and the associated repairs..
Wiltshire Council
202346931
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a…
Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Wiltshire Council
202303945
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property.…
Maladministration Severe maladministration leak water ingress complaint handling delay repairs delay window repair
Wiltshire Council
202118464
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social…
Wiltshire Council
202108732
The Ombudsman found service failure in the landlord’s handling of The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile..
Wiltshire Council
202106981
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying…
Wiltshire Council
202105591
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response…
Maladministration Service failure No maladministration leak water ingress repairs delay communication failure roof repair
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