Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Wiltshire Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202504083 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports, as it missed early opportunities to complete risk assessments and action plans given the resident's vulnerabilities, though…
202519093 Local authority / ALMO / TMO
There was maladministration with the landlord's response to the resident's reports of damp and mould, as it failed to consider household vulnerabilities and failed to carry out remedial actions recommended by its…
202301667 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (failing to follow its own ASB policy, not producing an action plan or risk assessment, inadequate communication, and…
202320734 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's request for a shower and the associated repairs. The landlord twice failed to meet its repairs policy timescales, relied on inspection…
202346931 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the required repairs and planned roof replacement, and in its complaint handling, but no maladministration regarding the kitchen upgrade. It ordered a…
202303945 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the condition of the property when let (it could not evidence the property met its lettable standard) and in its complaint handling, and severe…
202118464 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of anti-social behaviour concerns (as the resident ended the tenancy before the landlord could investigate) or in charging a full month's rent and not…
202108732 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to a leaseholder's report of a broken roof tile. While the roof repair work itself was reasonable, the landlord failed to accurately record the original…
202106981 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's response to repairs of the care-line pull cord system (the resident had damaged the system himself, hindering repairs) and no maladministration regarding…
202105591 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wiltshire Council regarding its handling of a leaseholder's reports of a roof leak into her storage area ceiling, and its response to her request for compensation. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.