Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Wiltshire Council's maladministration rate (90%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202504083 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports, as it missed early opportunities to complete risk assessments and action plans given the resident's vulnerabilities, though…
202519093 Local authority / ALMO / TMO
There was maladministration with the landlord's response to the resident's reports of damp and mould, as it failed to consider household vulnerabilities and failed to carry out remedial actions recommended by its…
202301667
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff.…
202320734
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a shower and the associated repairs..
202346931
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a…
202303945
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property.…
202118464
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social…
202108732
The Ombudsman found service failure in the landlord’s handling of The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile..
202106981
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying…
202105591
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage area. response…
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