Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Winchester City Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202226500
The Ombudsman found maladministration in the landlord’s handling of Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The…
202322119
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating and…
202221030
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also investigated the…
202315836
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords…
202114423
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the condition of the property when she moved in and the landlord’s response…
202219185
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding a carpet it installed in her home..
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