Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Winchester City Council's maladministration rate (63%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202333164 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's removal of personal items from the communal garden, as it acted in line with its communal areas policy and tenancy conditions, gave…
202226500 Local authority / ALMO / TMO
The Ombudsman determined it did not have jurisdiction to investigate the resident's complaint about temporary accommodation repairs, eviction, and a decision not to offer a property, as these were homelessness functions…
202322119 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's responses to reports of damp and mould, heating and ventilation issues, and debt said to result from the property's condition, citing unreasonable delays and…
202221030 Local authority / ALMO / TMO
The Ombudsman found no maladministration in how the landlord handled reports about a neighbour's CCTV cameras, as it took reasonable steps and appropriately signposted the ICO, but found service failure in its delayed…
202315836 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of repairs following a mutual exchange (failing to address structural defects and fire escape risks, and leaving the home unsecured),…
202101441 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (unreasonable delay in visiting, no risk assessment or action plan, and a dismissive final response) and in its complaint…
202114423 Local authority / ALMO / TMO
Maladministration for failing to provide heating/hot water for 3 weeks after move-in, not offering temporary heating, delaying asbestos testing, and leaving rubbish in the attic. Service failure for delayed complaint…
202219185 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to the resident's concerns about the colour and fitting of a carpet installed in her home. The landlord inspected promptly, found the carpet…
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