Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Woking Borough Council's maladministration rate (90%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202347827 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (poor record-keeping and follow-through on action plans) and in its handling of a requested fire safety check (delayed…
202500018 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord responded to reports of damp and mould, citing delayed inspections and repairs, long periods of inaction, and poor communication that left a bedroom unusable for…
202336419 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of repairs to the resident's boiler and heating. The Ombudsman found the landlord had offered redress that satisfactorily resolved the complaint: it acknowledged historic…
202311042 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of reports of leaks causing damp, mould and damage to possessions to be outside its jurisdiction, as the matter had been settled through the pre-action protocol and courts. It…
202311569 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs. Routine repairs and roof/gutter works were not completed within a reasonable timescale, leaving repairs ongoing at the property for around six…
202206712 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports (failure to follow up on second Community Trigger actions), maladministration in issuing a closure warning letter without proper…
202122187 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's estate and building management for failing to proactively ensure the resident's safety and services while she was the sole remaining occupant on a regeneration…
202104548 Local authority / ALMO / TMO
The landlord was found to have service failure for falsely accusing the resident of damaging her kitchen and threatening rechargeable repairs, causing distress over several months, and for a 4-month delay in issuing its…
202007874 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to decline the resident's request for a second rear door adaptation, as the landlord had discretion and gave reasonable reasons. However, there was…
202000175 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's handling of repair works to the toilet, request for an electric heater, poor mobile signal, disabled parking space, and recording of calls. Service…
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