Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Wokingham Borough Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202333811 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's report that its contractor damaged her television and her subsequent request for compensation. The landlord inappropriately directed the…
202205406 Local authority / ALMO / TMO
The Ombudsman found service failure by Wokingham Borough Council in its handling of a resident's reports of antisocial behaviour. The landlord failed to follow its ASB policy by not carrying out a risk assessment,…
202108469 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wokingham Borough Council regarding the tone and content of a warning letter and associated email sent to a resident about anti-social behaviour allegations. The landlord had…
202102033 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a boiler repair that took over two months to complete, causing distress to a vulnerable household. No maladministration was found regarding the rat…
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