Wokingham Borough Council
202333811
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation..
Local authority / ALMO / TMO
Wokingham Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 2
- Service failure 2
- Maladministration 1
Wokingham Borough Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (4)
All landlordsWokingham Borough Council
202205406
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £400.
Wokingham Borough Council
202108469
The Ombudsman found no maladministration in the landlord’s handling of the tone and content of the landlord’s warning letter to the resident, and an associated email..
Wokingham Borough Council
202102033
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to…
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