Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 35 published decisions.
Wolverhampton City Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202344654 Local authority / ALMO / TMO
The Ombudsman found the landlord offered reasonable redress for its handling of reports of damp and mould and the associated remedial repairs, having apologised and offered goodwill payments for the delays beyond its…
202322317 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of photographs held on the resident's property file, as it abided by its policies and tenancy agreement. However, it found service failure in the…
202317341 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's garden boundary privacy concerns, its response to a pest control (rodent) issue, and its complaint handling, plus service failure in its…
202401959 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of pests and fly-tipping and associated repairs, citing significant unacknowledged delays, scheduling and organisation failures,…
202313433 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of responsive repairs, the request for an adaptation, communal repairs and tree management, but found service failure in its grounds maintenance (it…
202206083 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of concerns about asbestos and repairs (bathroom, boiler, front door), the external post box, complaint handling, and record keeping. Service failure was…
202328310 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the request to change the ASB officer, requests for reasonable adjustments, the notice of seeking possession, the request to change the shared…
202303993 Local authority / ALMO / TMO
A secure tenant of a council flat complained about the landlord's handling of his water meter and laminate flooring requests, anti-social behaviour (rubbish/cigarette ends), the communal front door, cigarette smell, and…
202307969 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of outstanding repairs, its damp and mould record keeping, and its response to the resident's health and welfare concerns, and a service failure over…
202344053 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of drainage problems, its complaint handling, and its record keeping. The landlord repeatedly failed to address the root cause,…
202217164 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wolverhampton City Council in its response to the resident's reports that items were disposed of during a deep clean. The landlord gave clear instructions that items left in…
202227152
The Ombudsman found the landlord's handling of a roof leak amounted to reasonable redress given its £250 compensation offer, but found maladministration in its complaint handling due to significant delays and errors,…
202221465 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to review before reinstating leaseholder forum meetings, service failure in lengthy delays providing insurance and painting contract documents,…
202208141 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (including a garden leak that took 462 days to resolve), maladministration in handling a request to replace a boundary hedge with a fence…
202101642 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's response to leaks, damp and mould (including a ceiling collapse after an 8-month leak) and for complaint handling; maladministration for response to other…
202222463 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a hardstanding driveway request due to poor communication and delay, but no maladministration in its complaint handling, ordering £500 compensation and…
202212988 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's request for redress for damage to her flooring following a repair, as it failed to carry out a proper investigation and relied solely on…
202120776 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's complaint about operatives damaging her carpets, as the landlord acted reasonably by investigating, offering to clean the carpets,…
202217517 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by Wolverhampton City Council for its handling of a resident's request to install front garden fencing. The landlord gave inconsistent reasons for refusal, failed to properly…
202211603 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's poor response to flooring repair reports, including failure to carry out timely post-inspections and poor contractor oversight requiring four visits. Service…
202209800 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for call backs under a single point of contact (SPOC) arrangement, as the landlord promptly investigated and apologised.…
202203703 Local authority / ALMO / TMO
The Ombudsman found service failure for the landlord's handling of the resident's concerns that communal facilities were connected to his electricity supply, and maladministration for the landlord's handling of repairs…
202208137 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's communication about driveway maintenance responsibilities and its response to reports of a neighbour driving over the grass verge and using the dropped…
202116971 Local authority / ALMO / TMO
The Ombudsman found maladministration by Wolverhampton City Council for failing to explain the unique parking arrangement (both spaces for neighbour's sole use) at the property viewing, and for failing to properly…
202123355 Local authority / ALMO / TMO
The landlord was found to have a service failure in its handling of the resident's reports of drainage issues at a new-build property. While it took some appropriate steps, it exceeded its own repairs timeframe (102…
202205867 Local authority / ALMO / TMO
The landlord was found to have service failure for delays and poor communication in responding to bathroom repair reports, and maladministration for failing to handle the complaint within its published timescales, not…
202113087 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to remove rubble from the resident's rear garden for over four years, failing to investigate a rodent infestation, and for poor complaint handling (a 116-day…
202000893 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wolverhampton City Council regarding its handling of damp and mould reports, delays replacing a front door, and response to pest (slug) reports. The landlord carried out…
202117510 Local authority / ALMO / TMO
No maladministration was found over key-safe security concerns, but the landlord's reversal of its agreement to remove hazardous garden decking amounted to maladministration. It was ordered to pay £150 and remove the…
202112929 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Wolverhampton City Council. The landlord reasonably concluded it was not responsible for damage to the resident's shed, as the alleged link to garden repairs from 2016/2017…
202106938 Local authority / ALMO / TMO
The Housing Ombudsman determined the complaint was outside its jurisdiction because the issues related to the council's functions as a local authority (temporary accommodation, housing allocations, council tax) rather…
202011973 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports from a resident concerning two neighbours. The landlord followed its ASB policy, liaised with police, issued warnings and a Notice of…
202102875 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its response to the resident's request for re-plastering, as it wrongly led the resident to believe the work would be done and delayed correcting this…
202009782 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the resident is an owner occupier, not a tenant, and the works were carried out under a local authority small works assistance grant, meaning…
201912244 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's request for reimbursement of £40 electricity costs for temporary heaters provided while waiting for a boiler repair. The landlord failed…
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