Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 35 published decisions.
Wolverhampton City Council's maladministration rate (91%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202344654
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint.
202322317
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition…
202317341
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports of…
202401959
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.. Total…
202313433
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: responsive repairs. the resident’s request for an adaptation. communal repairs. tree management.…
202206083
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: eviction from the property. concerns about asbestos, and repairs to…
202328310
The Ombudsman found no maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s…
202303993
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: His request to have a water meter.…
202307969
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns around: Damaged personal belongings.…
202344053
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record…
202217164
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of items being disposed of during a deep clean..
202227152
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling..…
202221465
The Ombudsman found service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s request for leaseholder forum meetings to be…
202208141
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to…
202101642
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould;…
202222463
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for a hardstanding driveway to be installed to her property. Concerns about…
202212988
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman…
202120776
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling.. Total…
202217517
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: request to install fencing around the boundary of her front garden. reasonable adjustment request to…
202211603
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.. Total…
202209800
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the…
202203703
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity…
202208137
The Ombudsman found service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding.…
202116971
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the…
202123355
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of drainage issues at the property.. Total compensation ordered: £150.
202205867
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.. Total compensation ordered:…
202113087
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives…
202000893
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the…
202117510
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s response to the…
202112929
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint..
202106938
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent…
202011973
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property..
202102875
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.. Total…
202009782
The Ombudsman found maladministration in the landlord’s handling of the quality of home repairs and renovations, staff conduct, and the outcome of the resident’s insurance claim..
201912244
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of temporary electrical…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.