Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Womens Pioneer Housing Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202440949 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of noise and ASB, and in its handling of the complaint. The landlord failed to complete a risk assessment, keep the resident…
202305090 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of heating and thermostat problems, citing unreasonable delays in arranging heating repairs and poor record-keeping, though…
202318731 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour and of her associated complaint, but found service failure in its handling of her concerns about the…
202316698 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (items left in communal areas causing health and safety/fire risks) and maladministration in its complaint handling. The…
202212180 Housing association
The Ombudsman found reasonable redress in the landlord's management of the resident's rent account. The landlord delayed 3.5 months in recognising that Universal Credit had stopped third-party deductions, and caused…
202112905 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, due to failures to follow its own policy, delays, poor communication, and failure to follow through on…
202109379 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of disturbance from a communal fire alarm panel, as the landlord thoroughly considered options and relocated the panel within…
202107641 Housing association
The landlord had service failures in its handling of the resident's anti-social behaviour reports, including poor communication, loss of evidence, and failure to progress the investigation. However, it acknowledged…
202116794 Housing association
The landlord offered a property to the resident that had already been accepted by a higher-priority tenant due to an internal miscommunication. The landlord apologised, increased compensation from £25 to £150, and…
202003638 Housing association
The landlord offered reasonable redress for its handling of a cockroach infestation, acknowledging failures to re-inspect after reports in June/July 2019 and to enforce access rights for block treatment. It paid £627…
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