Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Womens Pioneer Housing Limited's maladministration rate (70%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202440949 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of noise and ASB, and in its handling of the complaint. The landlord failed to complete a risk assessment, keep the resident…
202305090
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The landlord’s handling of…
202318731
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. Associated…
202316698
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. We have also considered the landlord’s…
202212180
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s management of the resident’s rent account..
202112905
The Ombudsman found mediation settlement, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour.…
202109379
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is…
202107641
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property..
202116794
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s transfer request..
202003638
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to…
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