Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Worthing Homes Limited's maladministration rate (80%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202344486 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about a neighbour installing fence posts, as the landlord reasonably exercised its right as landowner to allow the posts to…
202403697 Housing association
The Ombudsman found service failure, reasonable redress, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) The landlord’s…
202407292 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB and her requests for CCTV. We…
202123822
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the repairs at the property; the resident’s request for a shower…
202014706
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s…
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