Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Worthing Homes Limited's maladministration rate (80%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202344486 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about a neighbour installing fence posts, as the landlord reasonably exercised its right as landowner to allow the posts to…
202403697 Housing association
The Ombudsman found service failure in the landlord's communications relating to the house fire (issues persisting around 10 months), reasonable redress for its handling of reports of damaged personal possessions and…
202407292 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and CCTV requests — it failed to carry out any risk assessments, did not provide appropriate support or information, and…
202123822 Housing association
The Ombudsman found service failure in the landlord's handling of repairs, as it repeated failings after the initial complaint and did not meet its own timeframes, causing further distress. No maladministration was…
202014706 Housing association
The Ombudsman found no maladministration by Worthing Homes Limited in its handling of a dispute about parking on a shared hardstanding. The landlord took reasonable steps including speaking to neighbours, offering…
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