Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Wythenshawe Community Housing Group Limited's maladministration rate (25%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202407926 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about weeds growing through his driveway, noting a service failure in the initial response but that the landlord subsequently…
202413576 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of damp and mould and associated repair work, its apology and £700 compensation offer being proportionate to the failings found. It found…
202342905 Housing association
There was service failure in the landlord's handling of works to the resident's kitchen and reports of damage to a fridge, due to poor communication during the kitchen replacement and delay in progressing the fridge…
202338453 Housing association
The complaint covered the landlord's handling of antisocial behaviour (ASB) and a request for a higher housing priority. The Ombudsman found the ASB complaint outside jurisdiction (paragraph 42.a of the Scheme, as the…
202311941 Housing association
The complaint concerned the landlord's handling of the resident's enquiries about her service charges. The Ombudsman found no maladministration in the landlord's handling of those enquiries, noting it responded to…
202315208 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about a neighbour's driveway, due to communication failures, delays in confirming its position in writing, and a failure to…
202117043 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rent account. The landlord gave prompt, accurate responses to queries about rent statements and court costs, identified that the…
202210636 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's housing application. The landlord correctly applied its allocations policy and banding system, explained policy changes, apologised…
202012877 Housing association
The Ombudsman found no maladministration by the landlord regarding its handling of cleaning services, service charge information, and the resident's complaint. The level of service charges themselves was outside the…
202105766 Housing association
The landlord failed to send an offer letter with the rent figure before the resident signed a new tenancy, and did not update his representative during the complaint process. It acknowledged these failings, apologised,…
202006965 Housing association
The Ombudsman found that the landlord offered reasonable redress for its own delays in handling the resident's Right to Buy application (a delay in preparing documents and a lack of proactive oversight). The wider…
202007860 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of damp and mould reports in 2020. The landlord carried out repairs, acknowledged delays, and offered £460 compensation (25% rent…
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