Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Ymca St Pauls Group's maladministration rate (0%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202125060 Housing association
The landlord disposed of the resident's possessions without notice after a verbal storage agreement. The Ombudsman found the landlord's offer of £1,500 compensation was reasonable redress for its service failure. No…
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