Yorkshire Housing Limited

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s concerns about: a leak to the chimney, and subsequent remedial works. an…

The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of The landlord’s handling of: Repairs in the previous property. Repairs in the current…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about domestic abuse..

The Ombudsman found no maladministration, maladministration, mediation settlement in the landlord’s handling of The landlord’s response to the resident’s: Reports of noise nuisance. Request for a management move.…

The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, mediation settlement, maladministration in the landlord’s handling of Our decision (determination) There was…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the removal of trees from the resident’s garden.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s reports of damp and mould.. Total compensation ordered: £100.

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.. Total…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: repairs. temporary accommodation.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the front door and to address gaps around the bedroom window..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of reports of antisocial behaviour (ASB).. Total compensation ordered: £100.

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the level of compensation awarded by the landlord relating to its handling of damp and mould. The Ombudsman has also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports of faults and damage…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould. the complaint.. Total compensation ordered: £2210.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her property. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of window repairs..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s concerns regarding the patio door..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak on the boiler and the installation of a new boiler. The landlord’s handling of the…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £700.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a rent payment at the start of the tenancy..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its handling of the rent and…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord..

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202114590 Yorkshire Housing Limited 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works.…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the…

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s transfer application. The landlord’s response…

The Ombudsman found no maladministration in the landlord’s handling of The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s service charge enquiries. Complaints handling.. Total compensation ordered: £150.

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint handling.. Total…

The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the level of rent they are being charged..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to…