Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 70 published decisions.
Yorkshire Housing Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202339873 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's Right to Acquire application and property purchase, with delays in providing fire safety information causing the sale to be delayed and…
202423130 Housing association
There was maladministration in the landlord's handling of ASB reports due to its failure to provide regular updates to the representative, contrary to its ASB policy. The landlord provided reasonable redress for its…
202234682 Housing association
The complaint about information given during the mutual exchange process in 2009/10 was outside jurisdiction as it was not raised within a reasonable time. There was no maladministration in the landlord's refusal to…
202503756 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's fence request. Although the landlord delayed inspecting the trees and completing the fencing works, with communication failings, it…
202338174 Housing association
The Ombudsman found the complaints about the resident's rent account and move were outside jurisdiction as they had already been determined in a previous case. It found no maladministration in the landlord's handling of…
202424348 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a pipework blockage, which was delayed over 2 months due to failure to raise follow-on work and poor record keeping, and maladministration…
202343756 Housing association
The Ombudsman found reasonable redress in the landlord's response to complaints about a chimney leak and remedial works, a driveway obstruction, a soil pipe repair, and the handling of the complaint. The landlord…
202405884 Housing association
The landlord offered reasonable redress for its handling of repairs in the previous property (long-standing damp and mould causing damage), repairs in the current property (heating and hot water not in working order on…
202442850 Housing association
The complaint concerned the landlord's handling of the resident's concerns about domestic abuse, including a phone call in which she requested a risk assessment and a managed move. The Ombudsman found the landlord…
202342174 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of noise nuisance, the resident's request for a management move, and the handling of the complaint. The landlord's actions…
202427355 Housing association
Service failure was found in the landlord's response to the resident's reports about damp and mould, due to delays in providing a dehumidifier and in completing a sufficient and prompt inspection of the heating system.…
202411256 Housing association
The Ombudsman found service failure in the landlord's handling of repairs, citing a period of inaction between December 2023 and July 2024 when it did not attempt to arrange an inspection. There was no maladministration…
202424047 Housing association
The landlord removed conifer trees from the resident's garden without prior communication and failed to demonstrate it checked for nesting birds or acted in line with its tree policy; it apologised and offered redress.…
202404784 Housing association
The landlord delayed unreasonably in progressing damp and mould works from June 2023 until late January 2024 and failed to communicate adequately, then continued to fail to keep adequate repair records or keep the…
202451053 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp, mould and excess cold, where the landlord failed to follow its repairs policy, took 6-11 months to complete repairs, and failed to…
202337390 Housing association
The landlord left the resident's roof exposed during severe weather, causing water ingress and damp and mould, failed to keep the resident informed, and did not properly consider a temporary move for the resident's…
202420725 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's ASB report and the associated formal complaint. The landlord failed to update the resident for six months after her July…
202422353 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs (the scope of works followed the loss adjuster's report and its own inspection, and it offered a £150 decoration voucher) but service…
202333578 Housing association
The Ombudsman found that the landlord's offer of redress prior to investigation satisfactorily resolved both complaints: its handling of the resident's reports of damp and mould, and a delay in setting up his direct…
202418167 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about her air source heat pump (including delays in identifying faults and failing to assess insulation), service failure in its…
202343268 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's front door and the gaps around a bedroom window, which were unreasonably delayed well beyond the landlord's repair policy and…
202422107 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of a leak from the ensuite shower: it appropriately upheld the complaint, acknowledged its poor communication and delays,…
202417948 Housing association
The landlord's handling of repairs to the property amounted to service failure: it let the property in an unacceptable condition, failed to keep repair records, and after its final complaint response left repairs…
202326472 Housing association
The complaint concerned the landlord's refusal to provide the resident with a discounted gardening service. The Ombudsman found no maladministration: the tenancy agreement makes the resident responsible for her garden,…
202417344 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's antisocial behaviour reports: although a service failure would have been found for the lack of a risk assessment for all parties, the…
202229983 Housing association
The Ombudsman found service failure in the landlord's handling of defect reports and a safety incident, ordering an apology and £250 compensation, while finding the apology given for complaint handling was reasonable…
202312628 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour reports — it failed to confirm the outcome of an October 2022 meeting and took 10 weeks to assess noise recordings —…
202407470 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. There was a five-month delay before the first inspection, further delays with works and the PIV installation,…
202304403 Housing association
The complaint concerned the landlord's handling of reports of antisocial behaviour (noise) from a neighbour. The Ombudsman found the landlord's actions were ultimately proportionate but should have been taken sooner,…
202315515 Housing association
No maladministration was found in the landlord's handling of the resident's ASB reports, as it investigated appropriately and took proactive steps. However, the landlord's complaint handling amounted to service failure…
202311148 Housing association
The Ombudsman found the landlord's offer of £2,080 compensation plus a replacement carpet was reasonable redress for its handling of damp and mould, which took 10 months to resolve. It found maladministration in the…
202308837 Housing association
The Ombudsman found maladministration in the landlord's replacement of a faulty window (no recorded risk assessment, no evidence a restrictor was fitted, no post-inspection, and poor communication on the design and…
202337453 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, due to delays and a failure to communicate effectively over a sustained period, and service failure in its handling of the…
202311594 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (delays in identifying the cause, completing surveys and recommended works, failing to consider a health and…
202307987 Housing association
The landlord was found to have committed service failure in both heads: it delayed and gave inadequate initial explanation for declining the resident's request to build an outbuilding in her garden, and it failed to log…
202315130 Housing association
The Ombudsman found maladministration in the landlord's handling of the leaseholder's reports of defects and outstanding repairs, as the defects and snags identified in November 2022 were left outstanding, the landlord…
202303208 Housing association
The Ombudsman found service failure in the landlord's handling of window repairs: it missed an inspection appointment without notice, failed to explain the window treatment process, did not keep the resident updated,…
202305079 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request to reclassify the property as a 2-bedroom house, as it investigated and sought legal advice before giving a satisfactory…
202230441 Housing association
The Ombudsman found maladministration in the landlord's handling of a roof leak causing damp and mould, and in its complaint handling, but no maladministration regarding the resident's request for a replacement kitchen,…
202215862 Housing association
The Ombudsman found no maladministration by Yorkshire Housing in its handling of the resident's reports of anti-social behaviour relating to a neighbour's alleged cannabis use. The landlord carried out appropriate…
202208452 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the patio door. The landlord inspected the door in reasonable timeframes, relied on contractor advice that it was…
202218179 Housing association
The Ombudsman found service failure in the landlord's handling of a resident's concerns about a padlock on a communal gate (reversing its decision without consultation, causing distress) and in its handling of multiple…
202201907 Housing association
The Ombudsman found maladministration in four areas: the landlord's handling of boiler repairs (delays and conflicting gas safety information), handling of other repairs (delays in fixing leaks and a footpath), placing…
202126749 Housing association
The landlord made errors administering the resident's rent account but conducted a thorough investigation, credited £544.31 to the account, and offered £50 vouchers, which the Ombudsman found to be reasonable redress.…
202127465 Housing association
The landlord was found to have maladministration for failing to properly handle the resident's reports of antisocial behaviour, including a 5-month delay in taking agreed action, and for failing to adequately address…
202201531 Housing association
The Ombudsman found reasonable redress by the landlord for failings in its handling of delays to the construction and purchase of a shared ownership property. While the landlord was not responsible for the construction…
202207417 Housing association
The Ombudsman found no maladministration in the landlord's handling of a rent payment at the start of the tenancy. The landlord appropriately took a four-week advance payment to align with the resident's housing benefit…
202117040 Housing association
The Ombudsman found no maladministration in the landlord's handling of heating repairs (the fault was with the electricity meter/supply outside its control), but found service failure for delays and poor communication…
202116134 Housing association
Severe maladministration for handling of leak, damp and mould; maladministration for decant handling, complaint handling, and welfare consideration. The landlord failed to investigate multiple leaks, manage contractors,…
202208530 Housing association
The Ombudsman found maladministration by Yorkshire Housing Limited for its poor handling of a resident's queries about her rent category (affordable vs social rent) and the rent/service charge increase process. The…
201913281 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of a humming/buzzing noise, as the landlord carried out a reasonable electrical inspection and was entitled to rely on its…
202201152 Housing association
The Ombudsman found service failure by Yorkshire Housing in its response to concerns about caretaking services provided for a service charge, as it failed to evidence weekly services were carried out. Service failure…
202200237 Housing association
The Ombudsman determined that the complaint about the landlord's handling of the sale of the resident's property to another landlord was outside its jurisdiction because the resident did not bring the complaint to the…
202114590 Housing association
The landlord responded appropriately to an emergency leak but was slow to complete follow-on repairs, cancelled routine repairs without explanation, and failed to respond to a complaint about an overflowing bin…
202200048 Housing association
The Ombudsman found that the landlord made a reasonable offer of redress (apology, £120 compensation, full bathroom redecoration, and staff training) which resolved the complaint about sewage flooding and complaint…
202203578 Housing association
The Ombudsman found no maladministration by Yorkshire Housing Limited in its decision to send a solicitor's letter to the resident warning him about a potential breach of an injunction. The landlord acted reasonably in…
202200611 Housing association
The Ombudsman found no maladministration by Yorkshire Housing in its handling of the resident's reports of anti-social behaviour, as it followed its ASB policy and pursued legal action within a reasonable timeframe. The…
202104766 Housing association
The Ombudsman found no maladministration in the landlord's response to bin storage issues and wider ASB reports, as the landlord took reasonable and proportionate steps. However, there was service failure in handling…
202123772 Housing association
The Ombudsman found no maladministration in the landlord's handling of exterior painting and a roof leak, but found service failure regarding garden works where a contractor arrived with wrong instructions causing…
202117183 Housing association
The landlord was found to have service failure for delays in identifying and repairing a leak (reported June 2021, resolved November 2021) and for failing to offer compensation for the inconvenience caused. Service…
202106011 Housing association
The Ombudsman found no maladministration in how the landlord handled repairs following a ceiling collapse. The landlord responded promptly, attended within four hours, made the area safe, and offered £100 goodwill. The…
202104504 Housing association
The Ombudsman found no maladministration in the landlord's decision to decline the resident's Right to Acquire application, as the property did not meet the statutory criteria (built before 1997 and in a designated…
202102640 Housing association
The Ombudsman found no maladministration by Yorkshire Housing in its response to the resident's reports of antisocial behaviour, its handling of her management move request, or its response to reports of rats in her…
202111360 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour by a neighbour. The landlord investigated the reports, reviewed CCTV footage, spoke to both parties,…
202016536 Housing association
The Ombudsman found service failure by Yorkshire Housing Limited for not responding appropriately to a resident's service charge enquiries about estate services, litter picking, bin store cleaning, key fobs and CCTV,…
202107303 Housing association
The Ombudsman found no maladministration in the landlord's handling of a water leak report, as it attended promptly and took reasonable steps. However, there was service failure in complaint handling due to significant…
202011216 Housing association
The Ombudsman found no maladministration across all complaint heads. The landlord's response to fire safety concerns about a faulty door mechanism was reasonable, the gas uncapping delay was partly due to the resident…
202011704 Housing association
The Ombudsman determined that the complaint about the level of rent being charged is outside its jurisdiction under paragraph 39(g) of the Scheme, as it concerns the level of rent or rent increase.
202100909 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of damp and contractor mess complaints; reasonable redress for the gas supply issue (the landlord apologised, connected the cooker, and…
201914633 Housing association
The Ombudsman found reasonable redress regarding repairs to the resident's front door (delays, missed appointments and poor communication acknowledged, with £100 compensation offered), and no maladministration regarding…
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