Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 69 published decisions.
Yorkshire Housing Limited's maladministration rate (74%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202423130 Housing association
There was maladministration in the landlord's handling of ASB reports due to its failure to provide regular updates to the representative, contrary to its ASB policy. The landlord provided reasonable redress for its…
202234682 Housing association
The complaint about information given during the mutual exchange process in 2009/10 was outside jurisdiction as it was not raised within a reasonable time. There was no maladministration in the landlord's refusal to…
202503756 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's fence request. Although the landlord delayed inspecting the trees and completing the fencing works, with communication failings, it…
202338174 Housing association
The Ombudsman found the complaints about the resident's rent account and move were outside jurisdiction as they had already been determined in a previous case. It found no maladministration in the landlord's handling of…
202424348 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a pipework blockage, which was delayed over 2 months due to failure to raise follow-on work and poor record keeping, and maladministration…
202343756 Housing association
The Ombudsman found reasonable redress in the landlord's response to complaints about a chimney leak and remedial works, a driveway obstruction, a soil pipe repair, and the handling of the complaint. The landlord…
202405884 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of The landlord’s handling of: Repairs in the previous property. Repairs in the current…
202442850
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about domestic abuse..
202342174 Housing association
The Ombudsman found no maladministration, maladministration, mediation settlement in the landlord’s handling of The landlord’s response to the resident’s: Reports of noise nuisance. Request for a management move.…
202427355 Housing association
Service failure was found in the landlord's response to the resident's reports about damp and mould, due to delays in providing a dehumidifier and in completing a sufficient and prompt inspection of the heating system.…
202411256 Housing association
The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, mediation settlement, maladministration in the landlord’s handling of Our decision (determination) There was…
202424047
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the removal of trees from the resident’s garden.. Total compensation ordered: £500.
202404784
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s reports of damp and mould.. Total compensation ordered: £100.
202451053 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp, mould and excess cold, where the landlord failed to follow its repairs policy, took 6-11 months to complete repairs, and failed to…
202337390
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.. Total…
202420725 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's ASB report and the associated formal complaint. The landlord failed to update the resident for six months after her July…
202422353
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: repairs. temporary accommodation.. Total compensation ordered: £100.
202333578
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account..
202418167 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about her air source heat pump (including delays in identifying faults and failing to assess insulation), service failure in its…
202343268
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the front door and to address gaps around the bedroom window..
202422107
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint.. Total compensation…
202417948
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in…
202326472
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202417344
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint..
202229983
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner that occurred on 7 January…
202312628
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint…
202407470
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £600.
202304403
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of reports of antisocial behaviour (ASB).. Total compensation ordered: £100.
202315515 Housing association
No maladministration was found in the landlord's handling of the resident's ASB reports, as it investigated appropriately and took proactive steps. However, the landlord's complaint handling amounted to service failure…
202311148
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the level of compensation awarded by the landlord relating to its handling of damp and mould. The Ombudsman has also considered the…
202308837
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The replacement of a window in the resident’s property. The resident’s reports of faults and damage…
202337453
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was…
202311594
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould. the complaint.. Total compensation ordered: £2210.
202307987
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her property. The associated complaint.. Total compensation…
202315130
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal…
202303208
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of window repairs..
202305079
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the…
202230441
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s…
202215862
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour..
202208452
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident’s concerns regarding the patio door..
202218179
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The…
202201907
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak on the boiler and the installation of a new boiler. The landlord’s handling of the…
202126749
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the…
202127465
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £700.
202201531
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership…
202207417
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a rent payment at the start of the tenancy..
202117040
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the…
202116134
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The…
202208530
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its handling of the rent and…
201913281
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint…
202201152
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service…
202200237
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord..
202114590
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202114590 Yorkshire Housing Limited 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202200048
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling…
202203578
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him..
202200611
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated…
202104766
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to…
202123772
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works.…
202117183
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak and the subsequent repairs. The landlord’s handling of the associated complaint and record…
202106011
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing..
202104504
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the…
202102640
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s transfer application. The landlord’s response…
202111360
The Ombudsman found no maladministration in the landlord’s handling of The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour..
202016536
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s service charge enquiries. Complaints handling.. Total compensation ordered: £150.
202107303
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of water leak in her property. The landlord’s complaint handling.. Total…
202011216
The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the…
202011704
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the level of rent they are being charged..
202100909
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his…
201914633
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to…
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