Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Your Housing Group Limited's maladministration rate (79%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202449495 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to move. Request for bathroom…
202337131 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of heating…
202419939
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage..
202419290
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment..
202304570
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of:.
202302414
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration of the Energy Bill Relief Scheme…
202226197
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the…
202321447
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the…
202308167
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the…
202330966
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.. Total compensation…
202234964
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports…
202310534
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, guttering and an extractor fan repair.…
202233147
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns…
202304306
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet.. Total compensation ordered: £1500.
202311044
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a window repair and a crack on the wall.…
202214825
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the…
202303695
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to replace an extractor fan in the resident’s bathroom..
202121482
The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling..
202016452
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour consisting of neighbours leaving rubbish and personal…
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