Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 39 published decisions.
Your Housing Group Limited's maladministration rate (69%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202231183 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request for clarity on responsibility for repairs and rent calculation, and no maladministration in its complaint handling. The…
202403777 Housing association
The Ombudsman found reasonable redress in the landlord's handling of repairs to the kitchen and toilet, where the landlord acknowledged delays, apologised and paid £850 compensation. It found maladministration in the…
202348464 Housing association
The Ombudsman found reasonable redress in the landlord's response to roof repair concerns (having awarded significant compensation), service failure in its response to pest reports (overlooking initial handling delays…
202529711 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp, mould and outstanding repairs, and maladministration in its complaint handling. The landlord failed to consider…
202423517 Housing association
No maladministration was found in the landlord's response to the resident's concerns about his service charge costs, as the information provided satisfied its legal obligations under the Landlord and Tenant Act 1985 and…
202409121 Housing association
The Ombudsman found the ASB complaint outside jurisdiction as a court had already made a possession order. There was no maladministration in the landlord's handling of the rehousing request, though it could have better…
202416934 Housing association
The Ombudsman found reasonable redress in the landlord's handling of ASB reports, a confidentiality breach, window privacy work reimbursement and complaint handling, and no maladministration regarding its lettings…
202522934 Housing association
The landlord provided reasonable redress for its handling of damp and mould and garage repairs, but there was maladministration in its handling of a request to compensate for and replace damaged items (internal doors…
202409677 Housing association
The Ombudsman found no maladministration in the landlord's decision to continue requesting service and amenity charges from the resident's estate while the property was vacant, as this was consistent with the lease…
202449495 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to move. Request for bathroom…
202342002 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repair issues and in its complaint handling. The landlord was slow to resolve repairs, gave inconsistent information about…
202408907 Housing association
The complaint about the landlord's handling of ASB reports against the resident is outside the Ombudsman's jurisdiction because the matters were already determined by a court, which granted an injunction against the…
202337131 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of heating…
202417659 Housing association
The landlord was found responsible for maladministration in its handling of repairs to skylights due to significant delays (skylight works remained incomplete nearly a year after the final response), and reasonable…
202342179 Housing association
Service failure found in the landlord's handling of damp and mould repairs and its response to damaged possessions. The landlord failed to schedule all required works within its policy timescales, did not acknowledge…
202419939
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage..
202332667 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about fire doors in communal areas being left open at night. Independent fire safety assessments confirmed the doors were…
202414685 Housing association
The Ombudsman found maladministration in the landlord's handling of water ingress and associated repairs due to prolonged delays (December 2022 to October 2024), poor communication and distress caused. Service failure…
202428001 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following a burst water pipe under the kitchen, due to significant delays (9 months to repair a trip-hazard kitchen floor), failure to follow…
202403889 Housing association
The Ombudsman found maladministration in the landlord's handling of kitchen and bathroom repairs due to significant delays, poor record keeping, and complaint handling failures. No maladministration was found in the…
202419290 Housing association
The landlord acknowledged service failings in its response to the resident's ASB reports and request for a reasonable adjustment (email-only communication), including closing the case without explanation and questioning…
202304570
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of:.
202302414
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration of the Energy Bill Relief Scheme…
202226197
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The Ombudsman has also investigated the…
202321447
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the…
202308167
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the…
202330966
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.. Total compensation…
202234964
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports…
202310534
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, guttering and an extractor fan repair.…
202233147
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns…
202304306
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet.. Total compensation ordered: £1500.
202311044
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a window repair and a crack on the wall.…
202336421 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's requests for repairs, reports of damp and mould, and the complaint. The landlord failed to correctly diagnose repairs, sent the wrong…
202214825
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB); Response to the…
202303695
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to replace an extractor fan in the resident’s bathroom..
202121482
The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling..
202105287 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of the resident's ASB reports and the associated complaint. The landlord acknowledged it could have done more to gather evidence of the…
202016452
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour consisting of neighbours leaving rubbish and personal…
202017428 Housing association
The landlord offered £400 compensation which the Ombudsman found to be reasonable redress for service failures in handling the resident's request for replacement of his living room window and associated complaint…
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