Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Your Housing Limited's maladministration rate (73%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202303228 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of misinformation about rent payments being deducted from benefits, because it failed to properly consider reasonable adjustments…
202233665 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following water ingress from the roof, which took just under three years to fully identify and stop, and service failure in its complaints…
202317744 Housing association
The Ombudsman found maladministration in the landlord's handling of leaks that left a sheltered scheme without heating and hot water — delays in providing temporary heaters, in confirming compensation details, and in…
202224204 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports, including deferring responsibility to police for drug use, failing to keep to a contact schedule, and delays closing the case, ordering…
202313294 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about his service charge (including poor communication, failure to provide a cost breakdown, and record-keeping failings) and…
202318849 Housing association
The Ombudsman found the landlord offered redress prior to investigation that satisfactorily resolves both heads of complaint: its handling of the resident's reports of a leak, damp, and mould and associated repairs, and…
202233522 Housing association
The landlord took 10 weeks to repair the first roof leak and 51 weeks to repair subsequent leaks, with poor communication, missed appointments, incorrect job closures and a disjointed approach, causing severe distress…
202303001 Housing association
The landlord failed to follow its ASB policy in responding to the resident's repeated reports of anti-social behaviour over an extended period, failing to risk-assess or consider vulnerabilities, initiate mediation or…
202311434 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of a fly infestation. While the landlord acted appropriately and within policy in addressing the cause (cleaning and disinfecting…
202207068 Housing association
The Ombudsman found no maladministration in the landlord's handling of a leak (it acknowledged failings and offered reasonable redress), but found maladministration in its handling of the decant and compensation…
202207446 Housing association
The Ombudsman found that the landlord's offer of £350 compensation for its handling of communal repairs (delayed lighting repairs and poor communication) constituted reasonable redress, resolving that complaint head.…
202205147 Housing association
The Ombudsman found no maladministration by Your Housing Limited in its response to the resident's reports of noise nuisance from a community centre below his flat, and in its response to his request for rehousing. The…
202114217 Housing association
The Ombudsman found maladministration for the landlord's handling of a resident's report of antisocial behaviour (a serious threat of violence), due to failures to follow its ASB policy, delayed investigation, failure…
202206025 Housing association
The Ombudsman found no maladministration in the landlord's handling of a mice infestation, as it responded within reasonable timeframes and worked with pest control. However, there was service failure in complaint…
202122707 Housing association
The landlord was found to have maladministration for its handling of the resident's anti-social behaviour reports (failing to assess risk or agree an action plan), service failure for delays in the rehousing request,…
202118990 Housing association
The landlord was found to have maladministration for failing to properly communicate with the resident about the removal of the camera functionality from the door entry system during an upgrade, and service failure for…
202127504 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of a delayed front door lock repair (139 days overdue) and its poor complaint handling (43 and 99 working day delays). The landlord…
202113237 Housing association
The Ombudsman found that the complaint about service charge increases was outside its jurisdiction (appropriate for the First Tier Tribunal). On the complaint about communal service provision, the Ombudsman found no…
202117883 Housing association
The Ombudsman found reasonable redress by the landlord for its service failure regarding compensation offered after a leak and its complaint handling. The landlord attended the leak promptly, was not responsible for the…
202116023 Housing association
The Ombudsman found service failure by the landlord in its response to the resident's reports of stalking and noise nuisance, as it delayed referring the case to its ASB specialist despite the ongoing distress to the…
202004434 Housing association
The landlord delayed repairing the resident's boiler for almost a month, but acknowledged its failings, apologised, changed contractors, improved procedures, and offered £446 compensation. The Ombudsman found this to be…
202005876 Housing association
The Ombudsman found service failure in the landlord's communication and complaint handling (contradictory information and failure to give detailed reasons for not escalating the complaint), ordering £100 compensation.…
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