Accent Housing Limited · Case 202320696 · 13 November 2025
Accent Housing Limited — case 202320696
The complaint about the landlord's handling of an agreement to offer alternative accommodation was found to be outside the Ombudsman's jurisdiction. The resident's joint tenancy ended in April 2020, and the matter arose in November 2021 when the resident was no longer in a landlord-tenant relationship and had no active housing application, so they were not eligible to complain.
Findings by complaint head
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Handling of agreement to offer alternative accommodation
Outside jurisdictionThe complaint is outside the Ombudsman's jurisdiction because the resident's joint tenancy ended in April 2020 and the matter complained of arose in November 2021, when the resident was not in a landlord-tenant relationship and did not have an active housing application. The resident was therefore not eligible to complain.
The full determination
Decision Case ID 202320696 Decision type Jurisdiction Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident and his ex-wife held a joint tenancy with the landlord, which was terminated in April 2020. What the complaint is about The complaint is about the landlord’s handling of an agreement to offer alternative accommodation to the resident. Our decision (determination) We have found that this complaint is not one we can consider and is outside of our jurisdiction to investigate.
Reasons We cannot investigate a complaint unless it was brought to us by someone who is eligible to complain. A person is eligible to complain to us if they have (or had) a lease, tenancy or licence with the landlord, or applied for one. Alternatively, a person who is authorised to bring a complaint on behalf of a leaseholder, tenant or licensee is eligible to bring a complaint to us. In this case, the joint tenancy ended in April 2020, at which point the resident ceased to be a tenant.
The matter complained of arose in November 2021, when the landlord allegedly agreed to offer the resident alternative accommodation. At that time, the resident was not in a landlord-tenant relationship and did not have an active housing application with the landlord. That means we have no power to investigate the complaint.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.